Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Quinonez

Worcester,MA

Summary

Dedicated and self-directed Office Manager with diverse experience in businesses of all sizes and across multiple industries. Offering 12 years of experience with specialized skill in business management. Technologically-savvy & quick to master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven fast pace environments.

Overview

12
12
years of professional experience

Work History

Office Manager

Northeast Properties Management
06.2022 - Current
  • Handle day-to-day administrative tasks such as answering phones, responding to emails, and managing correspondence.
  • Maintain office supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
  • Develop and implement efficient filing systems, both electronic and physical, ensuring easy retrieval of documents.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Prepare and file paperwork for all court proceedings.

Market Consolidation Associate

Hanover Insurance Group Inc.
02.2020 - 06.2022
  • Collaborated with agents to develop customized insurance solutions for clients, improving client satisfaction and loyalty.
  • Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
  • Collaborated with other agencies to pull policies of new customers.
  • Updated existing customers policies i.e coverage amount, contact info etc.
  • Attended weekly staff meetings
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.

Property Manager

Northeast Properties Management
05.2015 - 11.2018
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Scheduled showings of vacant units and conducted thorough tenant screenings of all applicants.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Office Administrative Assistant

Douglass Excavation
03.2012 - 05.2016
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

David Prouty High School
Spencer, MA
06.2009

Skills

  • Office Management
  • Administrative Support
  • Exceptional customer service & communication skills
  • Proficient in Microsoft office
  • Excels in prioritizing and multitasking
  • Scheduling and calendar management
  • Attention to Detail
  • Reliability

Timeline

Office Manager

Northeast Properties Management
06.2022 - Current

Market Consolidation Associate

Hanover Insurance Group Inc.
02.2020 - 06.2022

Property Manager

Northeast Properties Management
05.2015 - 11.2018

Office Administrative Assistant

Douglass Excavation
03.2012 - 05.2016

High School Diploma -

David Prouty High School

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Chelsea Quinonez