Chelsea Ramey
Connie Health
San Antonio,TX
11
years of professional experience
Sales professional skilled in client acquisition and retention, consistently driving revenue growth and surpassing sales goals. Known for building strong relationships and adapting to evolving market conditions. Collaborative team player focused on delivering results and supporting colleagues to achieve collective objectives.
Work History
Independent Medicare Broker
2 Years 9 Months- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Licensed Medicare Specialist
2 Years 10 Months- Championed continuous improvement initiatives within the organization, leading to enhanced operational efficiency and heightened levels of employee engagement.
- Maintained up-to-date knowledge of industry regulations, ensuring accurate information dissemination.
- Facilitated smooth transitions between healthcare providers by meticulously coordinating coverage updates and changes.
- Conducted comprehensive needs assessments, enabling tailored solutions for individual clients.
- Leveraged advanced analytical skills to thoroughly review policy offerings, ensuring maximum benefit potential for clients.
Customer Service Representative/United Health Care
1 Year 11 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Beauty Advisor
3 Years 9 Months- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Bartender
1 Year 5 Months- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma
Skills
Strategic business development
Regulatory compliance knowledge
Employee training facilitation
Client engagement and networking
Timeline
Independent Medicare Broker
Connie Health
01.2024 - CurrentRead More
Licensed Medicare Specialist
HPOne
03.2021 - 01.2024Read More
Customer Service Representative/United Health Care
Teleperformance USA
03.2019 - 02.2021Read More
Beauty Advisor
Dillard's
06.2015 - 03.2019Read More
Bartender
Alamo Cafe
06.2014 - 11.2015Read More
Premier High School
High School Diploma
Read More