Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Ramey

San Antonio,TX

Summary

Sales professional skilled in client acquisition and retention, consistently driving revenue growth and surpassing sales goals. Known for building strong relationships and adapting to evolving market conditions. Collaborative team player focused on delivering results and supporting colleagues to achieve collective objectives.

Overview

11
11
years of professional experience

Work History

Independent Medicare Broker

Connie Health
01.2024 - Current
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.

Licensed Medicare Specialist

HPOne
03.2021 - 01.2024
  • Championed continuous improvement initiatives within the organization, leading to enhanced operational efficiency and heightened levels of employee engagement.
  • Maintained up-to-date knowledge of industry regulations, ensuring accurate information dissemination.
  • Facilitated smooth transitions between healthcare providers by meticulously coordinating coverage updates and changes.
  • Conducted comprehensive needs assessments, enabling tailored solutions for individual clients.
  • Leveraged advanced analytical skills to thoroughly review policy offerings, ensuring maximum benefit potential for clients.

Customer Service Representative/United Health Care

Teleperformance USA
03.2019 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Beauty Advisor

Dillard's
06.2015 - 03.2019
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Bartender

Alamo Cafe
06.2014 - 11.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High School Diploma -

Premier High School
San Antonio, TX
06-2013

Skills

  • Strategic business development
  • Regulatory compliance knowledge
  • Employee training facilitation
  • Client engagement and networking

Timeline

Independent Medicare Broker

Connie Health
01.2024 - Current

Licensed Medicare Specialist

HPOne
03.2021 - 01.2024

Customer Service Representative/United Health Care

Teleperformance USA
03.2019 - 02.2021

Beauty Advisor

Dillard's
06.2015 - 03.2019

Bartender

Alamo Cafe
06.2014 - 11.2015

High School Diploma -

Premier High School

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