CHELSEA RAMSEY
Aurora,Co
Summary
Delivered exceptional customer service and exceeded performance metrics to enhance patient outcomes and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
LPN
Premier Home Heath
07.2020 - Current
- Demonstrated self-sufficiency in executing assignments and meeting deadlines.
- Catheter (foley and supa) care
- Ostomy care
- Wound care from simple to complex
- Medication rec
- Diabetes and medication education
LPN
CHERELYNN HEALTH CARE CENTER
05.2018 - 07.2020
- Following doctor orders and treatment plan
- Entering new orders into point click care
- Doing new admissions
- Skin evaluations, pain evaluations, bowel and bladder evaluations
- Skilled charting
- Wound treatment as ordered
National Sales Representative
Sprint
12.2010 - 05.2014
- Top performer exceeding Average Handle Time, Quality Assurance and transfer metrics.
- Assisting with policy and procedure questions, and device and system issues.
- I educated myself on documentation provided in CST (job-based inquiry) and became a subject matter expert.
- Handling escalated calls (supervisor calls)
- Exceeding Average Handle Times and transfer goal since I started in F.C.R.T
- De-escalating calls
- Empathizing and sympathizing with customers frustrations
Education
BSN - undefined
Concorde Career College
02.2026
Practical Nursing Certificate - undefined
Concorde Career College
03.2018
Skills
- Wound dressing
- Computer literate
- Excellent phone etiquette
- Customer service
Certification
BLS certified 10/2024-10/2026
ACLS certified 01/2026-01/2028
IV certified since 2017
Timeline
LPN
Premier Home Heath
07.2020 - Current
LPN
CHERELYNN HEALTH CARE CENTER
05.2018 - 07.2020
National Sales Representative
Sprint
12.2010 - 05.2014
BSN - undefined
Concorde Career College
Practical Nursing Certificate - undefined
Concorde Career College