Chelsea Reagan
Tampa
Summary
Dynamic professional with a proven track record in client engagement and visual merchandising strategy. Skilled in KPI performance analysis and conflict resolution, I excel in fostering talent acquisition and retention while delivering exceptional customer experiences. Committed to driving sales and enhancing brand presence through innovative solutions.
Overview
18
18
years of professional experience
Work History
Owner/President
Parker's Plants and Botancials
08.2017 - Current
- Provide plant styling, installation, and maintenance of indoor plant-scapes.
- Educate clients on layout and design of plants scapes indoors.
- Inventory acquisition/buying
- Consulted with customers to assess needs and solutions
- Custom installations
Keyholder Manager
Health Mutt
09.2018 - 08.2023
- Opened and closed the store independently, ensuring security procedures, alarms, and all cash handling.
- Supervised and trained staff on customer service practices, product education, POS systems, and store protocols.
- Maintained clean, organized, and inviting store
- Handled customer concerns, returns, and product issues with professionalism, focusing on solutions and client retention.
- Promoted in store events, sales, and outreach.
- Place and receive orders with distributors and vendors, manage special orders for clients, and handle returns or product exchanges.
- Maintain a working knowledge of new product lines and industry trends.
- Maintain storage and backroom cleanliness.
- Developed strong and lasting relationships with the community I live in and their pets.
Assistant Manager
Chico's FAS
09.2012 - 08.2017
- Delivered a personalized shopping experience by actively engaging with clients, offering styling advice, and building lasting customer relationships.
- Met individual and store sales goals through strategic upselling, product knowledge, and loyalty program promotion.
- Partnered with the Store Manager to hire, train, and coach associates, fostering retention.
- Supervised staff on the sales floor, modeled client-first behavior, coaching to selling technique.
- Monitor inventory flow to support seasonal transitions and product sell-through.
- Oversaw opening and closing procedures, including cash handling, register reconciliation, safe counts, and securing the store.
- Maintained visual merchandising and floor sets according to brand guidelines to ensure an appealing and cohesive store presentation.
- Monitored inventory levels, assisted in shipment processing, stockroom organization, and ensured timely replenishment.
- Tracked daily, weekly, monthly, and yearly KPIs.
- Executed transfers and markdown strategies.
Assistant Manager
Ann Taylor Loft
03.2007 - 07.2013
- Opened and closed the store following all operational procedures, including cash handling, register reconciliation, and securing the premises.
- Supported scheduling, payroll accuracy, and daily reporting as directed by the Store Manager.
- Maintained accurate and efficient processing of shipments, stock replenishment, and product placement.
- Executed visual merchandising floor sets and updates according to company guidelines.
- Ensured the sales floor and fitting rooms are clean, organized, and reflect brand presentation standards.
- Assisted the Store Manager in hiring, training, and developing sales associates.
- Promoted outreach and client acquisition.
- Oversaw daily staffing ensuring effective floor coverage.
Education
Clinical Psychology
University of Central Florida
Orlando, FL08-2012
Skills
- Recruitment expertise
- In-store visual strategy
- KPI assessment and reporting
- New client development
- Client communication skills
- Proficient in conflict management
- Inventory management
- Payroll management
- Project coordination
- Employee engagement and retention
Timeline
Keyholder Manager
Health Mutt
09.2018 - 08.2023
Owner/President
Parker's Plants and Botancials
08.2017 - Current
Assistant Manager
Chico's FAS
09.2012 - 08.2017
Assistant Manager
Ann Taylor Loft
03.2007 - 07.2013
Clinical Psychology
University of Central Florida
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