Chelsea Reingruber
San Diego,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service. Proficient in customer service best practices and related options. Adaptable in all environments and quick learner. Always excited for new experiences and work well with others. Strong leader and problem-solve and promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Cocktail Server
Tavern
10.2022 - Current
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Lead Cocktail Server
Beach House
05.2022 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Anticipated guest needs and provided proactive service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Made sure inventory was done daily.
- Made sure all receipt's were properly accounted for and inputted in the system.
Shadowing Student
Myst Beauty Bar
02.2022 - 04.2022
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Observed esthetician and front desk job actions.
- Documented observations and permanent records to record job specifics, challenges and requirements for end reporting.
- Analyzed skin condition and made appropriate product recommendations.
- Worked with industry professionals to further drive learning goals.
- Worked in team environment to maintain high levels of productivity.
- Recommended retail products for at-home use.
- Worked with patients to schedule tests and procedures.
VIP Cocktail Server Foundation Room
03.2015 - 05.2022
- Delivered VIP bottle service in an upscale environment, catering to large guest parties and high end clientele
- Pampered guests with attentive hands-on food and beverage service to create repeat business
- Upsold menu items, promoting bottle list menu to customers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Greeted newly seated guests quickly and efficiently
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Used infogenesis and Micros software system
Cocktail Server/ VIP Attendant
Green Valley Ranch Resort Spa & Casino
06.2016 - 09.2016
- Recommended and served alcoholic beverages to patrons during high-volume shifts
- Maintained tidiness and organization throughout the bar area
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Created rapport with new and returning patrons to foster guest satisfaction
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Followed sequence of service and maintained attendance standards.
Restaurant Hostess
steak and seafood
09.2012 - 03.2015
- Greeted guests and sat customers at tables or in waiting areas
- Escorted guests to the seating area, furnished menus and highlighted daily specials
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Stayed attentive to server availability and table turnover to seat guests quickly
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
High School Diploma -
Foothill High School
Henderson, NVNo Degree - Permanent Cosmetics And Tattooing
INK By Britt
Las Vegas, NV06.2021
Esthetician License - Skin Care
G Skin And Beauty Institute
Henderson, NV06.2019
Skills
- Upselling and Cross Selling
- Customer Service and Rapport
- Conflict Resolution
- Attention to Detail
- Team Player
- Customer Experience
- Maintaining Clean Work Areas
- Product and Service Knowledge
- Communications Strategies
- Problem Solving
- Inventory Management
- Client consultation abilities
Timeline
Cocktail Server
Tavern
10.2022 - Current
Lead Cocktail Server
Beach House
05.2022 - Current
Shadowing Student
Myst Beauty Bar
02.2022 - 04.2022
Cocktail Server/ VIP Attendant
Green Valley Ranch Resort Spa & Casino
06.2016 - 09.2016
VIP Cocktail Server Foundation Room
03.2015 - 05.2022
Restaurant Hostess
steak and seafood
09.2012 - 03.2015
High School Diploma -
Foothill High School
No Degree - Permanent Cosmetics And Tattooing
INK By Britt
Esthetician License - Skin Care
G Skin And Beauty Institute
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