Chelsea Renner
Hedgesville,WV
Summary
Driven ambitious leader with strong problem-solving and guest service skills. Dedicated to providing highest level of care to guests and creating an extraordinary work environment for team members; a catalyst for positive & professional culture. Expert in food safety and sanitation protocols. Intermediate proficiency of American Sign and Spanish languages. Solutions specialist, by adapting to variable circumstances with urgency. Self motivated to develop and execute successful operations and increase profits.
Overview
8
8
years of professional experience
Work History
Culinary Manager
Darden Restaurants, Olive Garden
07.2018 - Current
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Lowered restaurant costs through creative ingredient sourcing and food waste efficiency.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Organized kitchen repairs or ordered equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Bartender/Bar Manager
Alto's
08.2015 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Business Management
Blue Ridge Community And Technical College
Martinsburg, WVHigh School Diploma -
Hedgesville
06.2010
Skills
- Servsafe Manager
- Delegating Assignments and Tasks
- Staff Scheduling
- Front of House Management
- Labor and Overhead Cost Estimation
- Teamwork and Collaboration
- Food Waste Minimization Expertise
- Facilities Planning
- Standard Operating Procedures Proficient
- Employee Performance Evaluations
- Guest Relations
- POS Software] Expert
Timeline
Culinary Manager
Darden Restaurants, Olive Garden
07.2018 - Current
Bartender/Bar Manager
Alto's
08.2015 - 08.2018
Business Management
Blue Ridge Community And Technical College
High School Diploma -
Hedgesville
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