Chelsea Renner
Hedgesville,WV
Summary
Dynamic professional with a history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with a role in the Hospitality industry.
Exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar & Hospitality Manager
Live at Hub City Vinyl
2023.10 - Current
- Exemplary role model for warm reception.
- Hyper-focused on guests, performing artists, and team's positive workplace experience.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
Culinary Manager
Olive Garden
2021.04 - 2023.10
- Consistently hired, trained, and retained team members.
- Ensured each team member had their tools to do their job.
- Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
- Keeping to company goals with 90% in Accuracy & On Time delivery for ToGo, 77% in Taste, and 9% or lower in Waste.
- Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
Multi-Positioned Service Professional
Olive Garden
2018.07 - 2021.04
- Hold each employee to High Standards through leading by example as a Certified Trainer and articulating a Post Worthy Service experience to all guests.
- Successful shift leader as a Service Professional, by guiding staff through in-the-moment service experiences, assisting guests dining needs and wants, and all-around managerial duties.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Improved overall service quality by identifying areas of improvement and implementing necessary changes.
Bartende
Alto's Club
2015.07 - 2018.05
- Provided fast, efficient, and accurate pouring techniques to ensure guest satisfaction.
- Responsible for product inventory and employee scheduling.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Longhorn
2014.03 - 2016.08
- Cross-trained in multiple positions which transitioned into lead Certified Trainer.
- Ensuring each guest's experience was welcoming and exceptional every visit.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WVSkills
- Guest Relations Management
- Labor Cost Control
- Food Safety Regulations
- Staff Training and Development
- Budgeting and Financial Management
- Employee Scheduling
- Facility Management
- Brand Representation
- Exceptional Communication
- Teamwork and Leadership
Certification
- ServSafe Certification
- Crowd Management Control
- Alcohol Awareness Certified
Languages
Spanish
Limited Working
Timeline
Bar & Hospitality Manager
Live at Hub City Vinyl
2023.10 - Current
Culinary Manager
Olive Garden
2021.04 - 2023.10
Multi-Positioned Service Professional
Olive Garden
2018.07 - 2021.04
Bartende
Alto's Club
2015.07 - 2018.05
Server
Longhorn
2014.03 - 2016.08
High School Diploma -
Hedgesville High School
- ServSafe Certification
- Crowd Management Control
- Alcohol Awareness Certified
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