Chelsea Reppond
Murfreesboro
Summary
Results-driven Assistant Restaurant Manager with expertise in customer satisfaction monitoring, staff training, and operational efficiency. Committed to enhancing service delivery and fostering teamwork within the restaurant environment.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant General Manager
Raising Cane's Restaurants
Murfreesboro, TN
03.2025 - 01.2026
- Assisted in daily restaurant operations, ensuring compliance with health and safety regulations.
- Supported staff training initiatives to enhance customer service and operational efficiency.
- Managed inventory control processes, optimizing stock levels for peak service periods.
- Executed cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Coordinated team scheduling to ensure adequate coverage and minimize labor costs.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
Operations Manager
Raising Cane's Restaurants
Murfreesboro, TN
07.2024 - 03.2025
- Streamlined inventory management processes to enhance stock accuracy and reduce waste.
- Developed and implemented operational procedures to optimize restaurant workflow.
- Monitored compliance with health and safety regulations to maintain operational standards.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Restaurant Manager
Raising Cane's Restaurants
West Monroe, LA
03.2023 - 07.2024
- Oversaw daily restaurant operations to ensure adherence to quality and service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Enhanced team performance through regular feedback and performance evaluations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Crew Member
Raising Cane's Restaurants
West Monroe, LA
12.2017 - 03.2023
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment, ensuring adherence to safety and cleanliness standards.
- Collaborated with team members to streamline food preparation workflows, enhancing efficiency.
- Trained new crew members on operational procedures and customer service best practices.
- Monitored dining area cleanliness and organization, creating a welcoming environment for guests.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
High School Diploma -
West Ouachita High School
West Monroe, LA05-2019
Skills
- Customer satisfaction monitoring
- Operational efficiency
- Sanitation standards
- Recruitment and hiring
- Employee retention
- Health code compliance
- Staff training and development
- Inventory control
- Interpersonal and written communication
- Employee scheduling
- Staff assessment
- Collaboration and teamwork
Timeline
Assistant Restaurant General Manager
Raising Cane's Restaurants
03.2025 - 01.2026
Operations Manager
Raising Cane's Restaurants
07.2024 - 03.2025
Restaurant Manager
Raising Cane's Restaurants
03.2023 - 07.2024
Crew Member
Raising Cane's Restaurants
12.2017 - 03.2023
High School Diploma -
West Ouachita High School