Chelsea Resendiz
San Antonio,TX
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Senior Operations Associate
GoPuff
12.2021 - Current
- Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies
- Receive and put away order/invoice, and resolve discrepancies when items do not match expiration requirements
- Pick and pack items for dispatch to customers
- Manage inventory and re-shelving of canceled orders
- Handle, scan and move product in safe and well-organized manner
- Contact customer for substituted or out-of-stock items
Instacart Shopper
Instacart
09.2019 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Handled order challenges by locating alternative products and communicating with customer of any changes.
- Developed positive relationships with store personnel by being friendly and respectful.
Independent Delivery Driver
GoPuff
06.2021 - 12.2021
- Collecting orders from Gopuff warehouses within your locality.
- Ensuring accuracy in order fulfillment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Office Assistant
Tailor Made Senior Services
05.2019 - 01.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Accounts Receivable Specialist
Apartment's Today Inc.
02.2017 - 04.2019
- Prepared and mailed/emailed invoices to clients for goods and services by our agents. This included ensuring accurate billing information, proper documentation and timely delivery of invoices.
- Processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Developed and maintained positive relationships with clients to maximize collections.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel to manage invoices and payments.
Personnel Cordinator
Maxim Healthcare Services
08.2014 - 12.2014
- Processed applications for new employees and prepared required forms like State background check and Federal background check.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Medical Records Clerk
Maxim Healthcare Services
01.2014 - 08.2014
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Supported medical staff by providing organized and accurate medical records.
- Followed up with medical staff regarding missing information in patient records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Sorted and distributed incoming and outgoing medical records.
Education
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX04.2015
Skills
- Managing Multiple Tasks
- 10-Key
- Conflict Resolution
- Microsoft Office
- Time Management
- Strong Work Ethic
- Adaptability
Timeline
Senior Operations Associate
GoPuff
12.2021 - Current
Independent Delivery Driver
GoPuff
06.2021 - 12.2021
Instacart Shopper
Instacart
09.2019 - Current
Office Assistant
Tailor Made Senior Services
05.2019 - 01.2020
Accounts Receivable Specialist
Apartment's Today Inc.
02.2017 - 04.2019
Personnel Cordinator
Maxim Healthcare Services
08.2014 - 12.2014
Medical Records Clerk
Maxim Healthcare Services
01.2014 - 08.2014
Associate of Arts - Psychology
Northwest Vista College
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