Chelsea Reyes
Lampasas,TX
Summary
Reliable and motivated professional with extensive experience in customer service, caregiving, and administrative support. Skilled in communication, problem-solving, documentation, and multitasking in fast-paced environments. Proven ability to work independently, maintain accurate records, and provide excellent client support. Seeking a remote or work-from-home position where strong organizational, communication, and customer service skills can contribute to company success.
Overview
14
14
years of professional experience
Work History
Home Health Care Worker
Outreach
Harker Heights, TX
04.2023 - Current
- Provided personalized care and assistance to clients, enhancing daily living activities and overall quality of life.
- Developed and implemented individualized care plans, ensuring alignment with client health goals and preferences.
- Trained and mentored new staff in best practices for patient care and safety protocols, fostering team competency.
- Monitored vital signs and documented patient progress, ensuring accurate records for healthcare professionals' review.
Front Desk Receptionist
LA RUDES TATTOOS
Killeen, TX
09.2012 - 10.2025
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Achieved efficient front desk operations by managing phone inquiries and visitor check-ins. Streamlined age verification and paperwork processes to enhance visitor flow. Contributed to positive customer interactions through attentive service.
- Achieved a pristine lobby and bathroom environment through diligent cleaning efforts. Enhanced overall guest satisfaction by maintaining waste management protocols.
- Executed accurate money handling procedures to ensure financial integrity.
- Led cross-functional teams in executing project plans to achieve strategic objectives. Oversaw project timelines and resource allocation to optimize efficiency. Fostered a collaborative environment to drive team performance and accountability.
- Participated in group projects to share insights and drive mutual growth among colleagues.
Housekeeping
Best Western
Lampasas, TX
01.2017 - 05.2017
- Achieved cleanliness and organization in facility areas by effectively stocking supplies and performing thorough cleaning tasks, including dusting, sweeping, and restroom maintenance. Documented routine inspections and maintenance activities to enhance operational efficiency.
Cashier/Customer Service
Dollar General
Lampasas, TX
01.2015 - 04.2015
- Improved customer satisfaction by effectively greeting and guiding shoppers to desired products. Enhanced shopping experience through comprehensive product knowledge. Achieved efficient cash register operations, ensuring accurate transactions and prompt change delivery. Optimized item bagging process for customer ease. Strengthened store operations by efficiently unloading deliveries, stocking shelves, and upholding cleanliness standards.
Cashier/Sales
mcdonalds
Lampasas, TX
09.2012 - 09.2013
- Assisted teams in completing projects on schedule and within budget. Supported project planning and execution to meet objectives. Contributed to team collaboration and communication efforts.
- Oversaw customer service excellence while managing operations in a fast-paced, high-demand setting.
- Promoted effective dialogue and collaboration among team members and leadership to enhance workplace relationships.
- Executed automated order taking through proficient use of point-of-service (POS) computer system, streamlining customer transactions.
- Managed currency and credit transactions, maintaining accuracy and speed in all financial exchanges.
- Implemented safety guidelines during food preparation and assembly to maintain quality standards.
- Monitored inventory levels and coordinated stock ordering to ensure adequate supply for operations.
- Nurtured a dedicated client base by delivering exceptional service and consistently recognizing customer contributions.
- Resolved complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Took initiative to find extra tasks when scheduled duties were completed
- Accomplishments
- Achieved successful project completion through effective teamwork and collaboration. Enhanced team dynamics by implementing positive communication strategies. Promoted resilience and a constructive mindset to overcome workplace challenges.
- Achieved timely project delivery through effective team management and coordination. Enhanced project outcomes by implementing streamlined processes and communication strategies. Drove team engagement to elevate overall project success.
- Accuracy, customer service, and fast responses
- Oversaw transaction accuracy by managing cash handling and billing processes. Cultivated strong customer relationships through effective communication and conflict resolution strategies. Championed quick response times at all service points to optimize service delivery in a fast-paced environment.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer Service & Client Support
- Remote Communication (phone, email, messaging)
- Data Entry & Documentation
- Time Management
- Problem Solving
- Multitasking
- Scheduling & Organization
- Cash Handling & Transaction Accuracy
- Team Collaboration
- Administrative Assistance
- Basic computer skills
- Data entry
- Microsoft Word
- Google Docs
Timeline
Home Health Care Worker
Outreach
04.2023 - Current
Housekeeping
Best Western
01.2017 - 05.2017
Cashier/Customer Service
Dollar General
01.2015 - 04.2015
Front Desk Receptionist
LA RUDES TATTOOS
09.2012 - 10.2025
Cashier/Sales
mcdonalds
09.2012 - 09.2013
High School Diploma -
Penn Foster Career School