Chelsea Reynolds
Sebring,FL
Summary
Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction at Walgreens and SUBWAY®Restaurants. Excelled in team motivation and workplace safety, driving significant improvements in employee training and policy enforcement. Skilled in balancing rigorous inventory control with fostering a positive work environment, achieving notable growth in sales and client loyalty.
Overview
18
18
years of professional experience
Work History
Shift Lead Manager
Walgreens
10.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Set overall vision and provided team leadership.
Inventory Specialist
Walgreens
10.2021 - 05.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
General Manager
Haleys Motel
09.2017 - 07.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Store Manager
SUBWAY®Restaurants
07.2006 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Sales Manager
Acceptance Now
11.2013 - 06.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Certified Pharmacy Technician - Pharmacy Technology
American Pharmacist Association
Lake Wales, FLDiploma - Basic
Bayshore High School
Bradenton, FLCertified Nursing Assistant - Home Health Aide
Florida Medical Training Institute
St. Petersburg, FLSkills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
Timeline
Shift Lead Manager
Walgreens
10.2021 - Current
Inventory Specialist
Walgreens
10.2021 - 05.2023
General Manager
Haleys Motel
09.2017 - 07.2021
Sales Manager
Acceptance Now
11.2013 - 06.2016
Store Manager
SUBWAY®Restaurants
07.2006 - 09.2017
Certified Pharmacy Technician - Pharmacy Technology
American Pharmacist Association
Diploma - Basic
Bayshore High School
Certified Nursing Assistant - Home Health Aide
Florida Medical Training Institute
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