Chelsea Rhoades
Port Angeles,WA
Summary
With a proven track record at Olympic Medical Physicians, I excel in patient-focused care and electronic health records management. Leveraging compassionate service and clinical documentation skills, I've significantly enhanced patient satisfaction and clinic efficiency. My dedication to healthcare excellence is evident in my ability to streamline processes and foster positive patient relations.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Olympic Medical Physicians
01.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Nutrition Service Worker
Olympic Medical Center
08.2016 - 01.2018
- Promoted a welcoming dining experience for patients through attentive service and cheerful demeanor during meal times.
- Assisted nursing staff with feeding assistance when needed, ensuring that patients received adequate nutrition support during their hospital stay.
- Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
- Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Cake Decorator
Walmart
04.2014 - 08.2016
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Deli Associate
Walmart
03.2013 - 04.2014
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
Shift Leader
Jack in the Box
05.2012 - 03.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Certified Medical Assistant - Medical Assisting
WACMHC
Port Angeles, WA04.2019
High School Diploma -
Port Angeles High School
Port Angeles, WA06.2011
Skills
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Patient documentation
- Medical Records Management
- Customer Service
- Direct Patient Care
- Clinical Documentation
- Compassionate
- Patient-focused care
- Patient Relations
Timeline
Certified Medical Assistant
Olympic Medical Physicians
01.2018 - Current
Nutrition Service Worker
Olympic Medical Center
08.2016 - 01.2018
Cake Decorator
Walmart
04.2014 - 08.2016
Deli Associate
Walmart
03.2013 - 04.2014
Shift Leader
Jack in the Box
05.2012 - 03.2013
Certified Medical Assistant - Medical Assisting
WACMHC
High School Diploma -
Port Angeles High School
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