Chelsea Rhodes
Eustis,FL
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 7 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Public safety Telecommunications. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified Public Safety Telecommunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Lake County Sheriff's Office
01.2017 - Current
- Ability to run a multi-line emergency dispatch system
- Strong understanding of the local geography and streets
- Knowledge of first aid and CPR
- Understanding of police and fire emergency codes
- Typing speed of 35 words per minute or more
- Microsoft Office proficiency
- Excellent attention to detail
- Quick decision-making skills
- Ability to stay calm under stressful conditions
- Handled radio traffic on multiple channels
- Answered multi-line 911 and communications business lines
- Operate computerized telephone, radio and mapping systems
- Monitor and dispatch multiple agencies
- Maintain contact with caller throughout an emergency and update responding personnel of the changing situation
- Attend special and periodical training programs on a continuing basis
- Paging and radio control back-up equipment
- Monitor and direct emergency and non-emergency dispatches utilizing call prioritization, all/incident location identification and intradepartment responses following RRRDC's policies to minimize potential dangers to the community and first responders
- FEMA/ weapons of mass destruction
- Domestic violence awareness
- Hostage Negotiations training as well as suicidal callers training.
Cook
Mount Dora Pizza and Subs
02.2007 - 01.2017
- Knowledge of supplies, equipment, and/or services ordering and inventory control
- Ability to follow routine verbal and written instructions
- Ability to understand and follow safety procedures
- Ability to safely use cleaning equipment and supplies
- Skill in cooking and preparing a variety of foods
- Ability to lift and manipulate heavy objects
- Ability to lead and train staff and/or students.
Front Desk Receptionist
Lake Regional Urgent Care
09.2013 - 11.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associate of Applied Science - Public Safety Telecommunications
Lake Technical Center
10.2017
Associate's degree - Medical Assistant
Southern Technical College
06.2013
HIGH SCHOOL DIPLOMA -
TAVARES HIGH SCHOOL
05.2009
Skills
- Dispatch (7 years)
- Customer Service (10 years)
- Dispatching
- Heavy Lifting
- Cleaning Experience
- Computer Operation (10 years)
- Load & Unload
- Telecommunication (7 years)
- Inventory Control
- Typing
- Time Management
- Negotiation
- Crisis Intervention
- Customer service
- Medical terminology
- Cooking
- Conflict management
- Front desk
- Vital signs
- Communication Skills
- Sales
- Time management
- Organizational skills
- Computer skills
- Data entry
- HIPAA
- Heavy lifting
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Typing Speed
- Stress Tolerance
- Problem-Solving
- Information Gathering
- Memory retention
- Microsoft Outlook
- Computer Networking
- Medical Records
- Google Suite
- Communication skills
- Leadership
- Data entry proficiency
- Crisis Management
- Computer-aided dispatching
- Incident Prioritization
- Information intake
- Information documentation
- Call Control Techniques
- Prioritizing Situations
- Call Routing
- Good Judgment
- Telephone Etiquette
- Communications Training Officer
- Public Safety Telecommunicator (PST)
Certification
- RACIAL INTELLIGENCE COURSE, 11/01/17, Present
- PUBLIC SAFETY TELECOMMUNICATIONS, 09/01/17, Present
- Hostage Negotiations, 01/01/22, Present
- Suicide Intervention, 01/01/23, Present
Additional Information
- SKILLS
- High moral character and integrity
- Good judgement
- Compassion
- Intelligence
- Great communication skills
- Effective at multi-tasking
Driver License
True
Assessments
Work style: Reliability, Proficient, 01/01/24, Tendency to be reliable, dependable, and act with integrity at work
Timeline
911 Dispatcher
Lake County Sheriff's Office
01.2017 - Current
Front Desk Receptionist
Lake Regional Urgent Care
09.2013 - 11.2013
Cook
Mount Dora Pizza and Subs
02.2007 - 01.2017
Associate of Applied Science - Public Safety Telecommunications
Lake Technical Center
Associate's degree - Medical Assistant
Southern Technical College
HIGH SCHOOL DIPLOMA -
TAVARES HIGH SCHOOL
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