Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chelsea Richards

Chelsea Richards

West Jordan,UT

Summary

Friendly, professional, caring person with a positive attitude. Skilled in accounting support, customer service, Insurance claims processing, web & technical support, reception and administrative duties.

Knowledgeable in accounting, insurance claims, spreadsheets, organization, filing, data entry, reception, accounts payable & accounts receivable. I enjoy looking for ways to improve efficiency and workflow operations.

Overview

13
13
years of professional experience

Work History

Worker’s Compensation Claims Clerk

AmTrust Financial Inc
South Jordan, UT
10.2021 - Current
  • Responsible for assigning insurance adjusters to Worker’s Compensation claims for investigation
  • Demonstrate tactfulness to balance claim counts to ensure equal workloads
  • Follow special handling instruction on dedicated accounts to ensure proper assignment
  • Review medical records and employer’s input to determine if temporary disability benefits need to be distributed to claimant.

Package Handler

FedEx
North Salt Lake, UT
05.2021 - 10.2021
  • Used hand-held scanners to accurately track items
  • Loaded packages into correct trucks
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Followed verbal & written instructions to properly move and ship products

Client Technical Analyst

CDK Global
Salt Lake City, UT
11.2019 - 10.2021
  • Responsibilities include receiving inbound client inquiries via phone, web chat & e-mail.
  • Troubleshoot problems with malfunctioning software applications and recommend corrective action
  • Direct and guide clients through resolution of technical issues
  • Diagnose and research issues regarding Accounts Payable, Accounts Receivable, Balance Sheets, Profit & Loss statements and trial balances.
  • Provide customer service remote support and apply problem solving skills.

Teller

Discover Bank Call Center
West Valley City, UT
07.2018 - 11.2019
  • Notate, service, and update customer’s accounts profiles.
  • Used discretionary authority to satisfy customers within reasonable limits including adjustments, credit limit increases, and complex solutions.
  • Handled complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels

Counter Help/Assistant/Tech Support

Tip’s RV
Layton, UT
05.2018 - 07.2018
  • Opening/closing procedures
  • Helped customers find correct RV parts.
  • Multi-line reception, Inventory, Loss prevention, cashiering, booked appointments, work orders.
  • Accounts Receivable & QuickBooks
  • Managed website, marketing, social media & KSL ads

Floral/Home Décor Production

Eco Flower
Ogden, UT
05.2017 - 03.2018
  • Responsible for creating and arranging wedding bouquets, corsages, boutonnieres, wreaths, wedding decorations and other household decorations and arrangements
  • Fill special orders to meet deadlines
  • Manage inventory of products.
  • Passed all QA inspections

Office Manager/Service Writer

Charlie's Service
Sunset, UT
05.2016 - 05.2017
  • Responsible for overseeing that day to day business runs smoothly
  • Providing customer service, data entry, order tracking and receiving parts, some accounting, filing, faxing, some accounts payable and receivable duties, creating spreadsheets, and scheduling
  • Assisted with technical support for computer systems and software systems & managing inventory
  • Staff development and training on computer programs
  • Payroll, records management, meeting and event planning, and expense reduction
  • Introduced process improvement ideas to improve workflow.

Bill Audit Processing Specialist

DataMetrix Inc, Hospital
Salt Lake City, UT
01.2013 - 05.2016
  • Hospital bill analysis and data entry
  • Reception, technical support, generated various accounting spreadsheets and reports to ensure profitability.
  • Introduced process improvement ideas to improve workflow.

Accounting Technician

First Utah Bank
Holladay, UT
04.2012 - 01.2013
  • Processing wire transfers
  • Reception, distributed mail, document management
  • Technical support
  • Accounts Receivable & Accounts Payable

Services Billing Specialist

Discover Financial
West Valley City, UT
11.2010 - 04.2012
  • Answer inbound calls assisting customers with their accounts, interest rates, and cash back bonus programs
  • Payment processing
  • Processed dispute requests

Education

Bachelor of Science - Computer & Network Security

Wilmington University
Wilmington
2019

High School Diploma -

Bingham High School
South Jordan
06.2010

Specialized - Web Design & Computer Science

Canyons Technical Education Center
Sandy
06.2010

Skills

  • IC3 Certified in Microsoft Office
  • Customer Service Oriented
  • Organized
  • Technical Support
  • Type 65-70 WPM
  • 10-key
  • Accounts Payable
  • Accounts Receivable
  • Bank Deposits
  • Employee Timesheet Processing
  • Problem Solving
  • Punctual
  • Detail oriented
  • Follows policies
  • Team player

Timeline

Worker’s Compensation Claims Clerk

AmTrust Financial Inc
10.2021 - Current

Package Handler

FedEx
05.2021 - 10.2021

Client Technical Analyst

CDK Global
11.2019 - 10.2021

Teller

Discover Bank Call Center
07.2018 - 11.2019

Counter Help/Assistant/Tech Support

Tip’s RV
05.2018 - 07.2018

Floral/Home Décor Production

Eco Flower
05.2017 - 03.2018

Office Manager/Service Writer

Charlie's Service
05.2016 - 05.2017

Bill Audit Processing Specialist

DataMetrix Inc, Hospital
01.2013 - 05.2016

Accounting Technician

First Utah Bank
04.2012 - 01.2013

Services Billing Specialist

Discover Financial
11.2010 - 04.2012

Bachelor of Science - Computer & Network Security

Wilmington University

High School Diploma -

Bingham High School

Specialized - Web Design & Computer Science

Canyons Technical Education Center

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Chelsea Richards