Chelsea Rivera
New Rochelle,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Floor Leader
Lush Cosmetics
06.2022 - Current
- Used daily metrics to coach team to accomplish sales goals daily
- Collaborated with team on plan to exceed daily sales goals
- Ensured a unique customer experience that makes every visitor feel welcome, meets their needs, and day is met
- Support management team to keep shop compliant and up to company standard
- Provided feedback to the team in regards to our sales goal
- Placed and received orders.
- Enhanced store performance by implementing effective floor management strategies and maintaining a well-organized product display.
- Increased customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
- Streamlined inventory management through regular tracking, monitoring stock levels, and coordinating with the team for timely replenishment.
- Boosted sales performance by motivating staff members, setting individual targets, and conducting regular follow-ups to ensure goal achievement.
- Collaborated with the store manager in developing and executing promotional events to drive store traffic and increase revenue.
- Improved employee retention by creating a positive work environment, offering continuous training opportunities, and fostering open communication.
At Your Service Associate
Macy's
05.2021 - 12.2021
- Greeted and assisted customers in a friendly manner
- Be knowledgeable of POS/MPOS procedures
- Sell gift cards and help customers pay their bill
- Assisted in customer returns
- Demonstrate knowledge of store products and services to drive sales.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
Marketing Intern
Creating Your Legacy
05.2020 - 08.2020
- Coordinated meetings and calls
- Conducted research for presentations and proposals
- Assisted in marketing day-to-day activities
- Booking travel
- Calendar management.
- Enhanced social media engagement through regular posting and audience interaction.
- Boosted brand awareness by developing creative marketing strategies and campaigns.
- Assisted in the planning and execution of successful product launch events.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Managed email marketing campaigns, resulting in increased click-through rates and conversions.
Sales Associate
American Eagle Outfitters
08.2018 - 06.2019
- Managed customer service assistance
- Generated sales by providing the customer with promotional offers
- Promoted awareness of the brand through social media
- Proactively resolved customer concerns in a manner consistent with company policy, partner with store leadership team on elevated customer issues.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Bachelor of General Studies - General Studies
University College, TEMPLE UNIVERSITY
Skills
- American Sign Language
- Spanish
- Microsoft Word
- PowerPoint
- Excel
- Teams
- Excellent verbal and communication skills
- Strong editing and note taking skills
- Employee Training
- Visual Merchandising
- Task Prioritization
- Customer Service
- Goal Setting
- Product Knowledge
Activities
- American Sign Language Tutor at Northridge Elementary, 01/2016 - 05/2018
- Feeding the Homeless at City Harvest, City Parks, 05/2018 - 08/2018
Timeline
Floor Leader
Lush Cosmetics
06.2022 - Current
At Your Service Associate
Macy's
05.2021 - 12.2021
Marketing Intern
Creating Your Legacy
05.2020 - 08.2020
Sales Associate
American Eagle Outfitters
08.2018 - 06.2019
Bachelor of General Studies - General Studies
University College, TEMPLE UNIVERSITY