CHELSEA RIVERA
Brooklyn,NY
Summary
Accomplished professional who has worn many hats and always receptive to new tasks to ensure all needs are met for the all parties in the work place. Successful at managing and organizing daily tasks and planned events. Capable of delegating tasks as well as following direction or working independently. Looking to join a team of likeminded individuals in hospitality ensuring great customer experience!
Overview
12
12
years of professional experience
Work History
LEAD BARTENDER/ AGM
La Petite Joie
08.2021 - Current
- Executed FOH preparation for opening day in 2021
- Lead FOH team ensuring steps of service are met and health code is always up to standard
- Managed all new hire interviews and onboarding process including 3 day training with ongoing support in scheduling and payouts
- Self taught on espresso machine and training all staff
- Engage with customers from the neighborhood, maintaining a friendly go-to environment
- Key confidant in decision making with owner & chef: menu items, decor, marketing and promotions
- Handle inventory counts & orders weekly for FOH
- Manage all delivery platforms: Uber Eats, Grubhub, & DoorDash
- Manage all events including booking, payments, and hosting
- Manage all reservations and seating charts via Resy
- Source delicious cocktail recipes for each season
BARTENDER/ SHIFT SUPERVISOR
The Ainsworth
09.2019 - 03.2020
- Managed customer experience on the floor and behind the bar
- Trained all onboarding staff on the floor: how to properly engage with guests, how to communicate during complicating situations, and to set up/break down properly and work with our POS system
- Assist in planning procedures for large parties/buyouts/holiday events - served events as well
- Manage employee checkouts and end of day reports, collecting all revenue data and individual tip out.
SERVER
Tao Group
07.2018 - 09.2019
- Completed an extensive training for service while serving breakfast dishes and beverages at Feroce in the Moxy Chelsea location
- Cited and explained our Italian dishes freshly made daily
- Prepared bread and oil station daily
- Maintained a clean and safe establishment according to the health department guidelines
- Set up and break down the entire bar and dining area at the beginning and end of the shift
- Served classic cocktails and espresso-based drinks
- Greeted guests and assisted with any inquiries and/or complaints.
LEAD SERVER/BARTENDER
Dar 525
06.2012 - 08.2021
- Planned procedures, researched, scheduled, and delegated responsibilities to ensure productive operations
- Prepared end of day reports by collecting, analyzing and summarizing staff duties, inventory status, revenue and payouts
- Attracted customers by originating ambiance, display and promoted ideas through social media and in house specials
- Trained all new employees & assisted with onboarding process
- Planned, managed, and hosted charity, wedding, birthday, business and other events
- Managed Instagram account @Dar525 where we promoted dishes and upcoming or former events.
Education
Computer Science
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Strong attention to customer experience
- Conflict Resolution
- Onboarding and training
- Managing staff schedules
- Daily revenue report handling
- Service and Support on event planning procedures
Timeline
LEAD BARTENDER/ AGM
La Petite Joie
08.2021 - Current
BARTENDER/ SHIFT SUPERVISOR
The Ainsworth
09.2019 - 03.2020
SERVER
Tao Group
07.2018 - 09.2019
LEAD SERVER/BARTENDER
Dar 525
06.2012 - 08.2021
Computer Science
Borough of Manhattan Community College of The City University of New York
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