Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Roberson

Kittrell,NC

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

3
3
years of professional experience

Work History

Receptionist

The Rogers Group Inc
05.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Filed court papers and sent letters letting clients know about the money the own by the date they owe it.


Manager's Assistant

Charlies Kabob Grill
03.2020 - 08.2022
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and Closed the store on time with all morning and night shift duties complete.
  • Handled customer and owner correspondence, inquiries and complaints.

Education

Associate of Science - General Science

Louisburg College
Louisburg, NC
05.2022

Skills

  • Call Answering and Routing
  • Cloud-Based File Organization
  • Visitor Check-In
  • Mail Preparation and Sorting
  • Microsoft Word
  • Time Management
  • Leadership
  • Communication Skills
  • Customer service

Timeline

Receptionist

The Rogers Group Inc
05.2023 - Current

Manager's Assistant

Charlies Kabob Grill
03.2020 - 08.2022

Associate of Science - General Science

Louisburg College

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Chelsea Roberson