Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Chelsea Roehm

30472 Brush St, Madison Heights,MI

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in streamlining, business processes and customer service best practices.

Overview

10
10
years of professional experience

Work History

Owner/Founder

Maid In Roehm
09.2022 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Medical Assistant

Macomb Cardiovascular Institute - Mclaren Macomb
10.2020 - 07.2022
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

PPAP Coordinator

A Raymond Tinnerman Automotive
11.2017 - 10.2020
  • Researched and updated all required materials needed to meet the organizations needs.
  • Obtained documents, clearances, certificates and approvals from the I-Planet process.
  • Verified data integrity and accuracy.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Conducted follow-ups with multiple departments to monitor PPAP progress, addressing any concerns or issues promptly.
  • Facilitated troubleshooting efforts, quickly identifying and resolving issues within PPAP tasks.

Operations Coordinator

FedEx Ground
08.2014 - 03.2018
  • Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area.
  • Responsible for the dispatch of transportation equipment in accordance with the line haul plan to minimize costs and ensure service integrity.
  • Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment.
  • Accurately enters all dispatch events into the TMS online system to ensure timely delivery and pickup of trailers.
  • Mentored new employees through the initial administration process.
  • Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc.
  • Communicates resolved issues with customer directly to ensure customer satisfaction
  • Enters numerical data into databases (Excel, Microsoft, and Company systems) in a timely and accurate manner.
  • Analyses documentation for our BCSA tests (Audits) and files when completed.

Education

High School Diploma -

Brandon High School
1025 S Ortonville Rd, Ortonville, MI 48462
2012

2 Year Completion - Health Sciences

Oakland Schools Technical Campus Northwest
8211 Big Lake Rd, Village of Clarkston, MI 48346
2012

Skills

  • Highly organized
  • Data Entry
  • Strategic Planning
  • Customer Service
  • MS Office proficiency
  • Basic Excel spreadsheet functions
  • Schedule Coordination
  • Process Improvement
  • Leadership
  • Recordkeeping
  • Compliance regulations

Volunteer Work

  • St. Joseph Hospital
  • Grace Centers of Hope

Timeline

Owner/Founder

Maid In Roehm
09.2022 - Current

Medical Assistant

Macomb Cardiovascular Institute - Mclaren Macomb
10.2020 - 07.2022

PPAP Coordinator

A Raymond Tinnerman Automotive
11.2017 - 10.2020

Operations Coordinator

FedEx Ground
08.2014 - 03.2018

High School Diploma -

Brandon High School

2 Year Completion - Health Sciences

Oakland Schools Technical Campus Northwest

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Chelsea Roehm