Chelsea Rogers
Orlando
Summary
I am currently seeking a new job opportunity where I can apply my skills, grow professionally, and contribute to a strong team environment. I’m motivated, dependable, and eager to bring a positive attitude and strong work ethic to my next role.
I am a dedicated individual with over 7 years of experience in retail and management, including work in cannabis industry gummy production. Demonstrated commitment to continuous learning and professional growth, contributing to organizational success through strong work ethic and exceptional interpersonal skills. Focused on delivering positive customer experiences and effectively managing challenges in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Verizon tech support
Asurion
Orlando
02.2026 - Current
- Executed day-to-day duties with accuracy and efficiency to support team operations.
- Proposed innovative ideas and solutions that improved team performance and achieved positive outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Addressed customer concerns by evaluating issues and troubleshooting effectively.
- Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
- Utilize call center technology to solution, input, track, and report customer issues
- Meet goals and grow from feedback and coaching
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Bud Tender
First class
Jackson
01.2025 - 09.2025
- Educated customers on product selection and usage.
- Assisted in inventory management and stock replenishment.
- Provided exceptional customer service during high-traffic hours.
- Maintained cleanliness and organization of sales floor and display areas.
- Collaborated with team members to improve customer experience strategies.
- Processed sales transactions accurately using point-of-sale systems.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Kept up-to-date records of all transactions in compliance with state regulations.
Machine Operator/Packer
HB fuller
Jackson
01.2023 - 12.2024
- Operated adhesive production machines to produce high-quality products.
- Packed finished products for distribution and ensured compliance with packaging standards.
- Operate manufacturing and packaging equipment per work instructions
- Executed die change, maintaining machine efficiency and readiness for production.
- Operated forklift trucks and gauges for quality checks.
- Monitor product quality and document results accurately
- Complete batch records and production documentation
- Troubleshoot basic equipment or process issues and escalate as needed
- Collaborate with team members to meet daily production goals
Retail Sales Associate
The Tobacco Shoppe
Jackson
11.2021 - 12.2022
- Managed customer inquiries and completed end-of-day closing tasks.
- Greet customers warmly and assist them with their shopping needs.
- Operate the cash register efficiently, handling transactions accurately.
- Utilize retail math skills to manage inventory levels and assist in suggesting pricing of products to leadership.
- Utilized upselling techniques to enhance customer experience and increase sales.
- Demonstrated products to educate customers, enhancing their purchasing decisions.
- Address customer inquiries and resolve any issues promptly to ensure satisfaction
- Managed inventory levels and restocked shelves to maintain product availability.
- Trained new employees on customer service standards and sales techniques.
- Collaborated with team members to create promotional displays and events.
- Monitored compliance with store policies and procedures for tobacco sales regulations.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Production Worker
BellRock Brands Inc.
Jackson
06.2021 - 10.2021
- Prepared gummies in kitchen, ensuring quality and consistency.
- Assembled vapes and packaged mints and topicals for distribution.
- Production & Cooking: Preparing, mixing, cooking, and pouring gummy ingredients according to precise recipes and SOPs (Standard Operating Procedures).
- Dosing & Infusion: Accurately infusing cannabis extract into the gummy mixture to ensure consistent potency across all products.
- Proficiency with inventory management software and ability to follow complex, multi-step instructions.
- Equipment Operation: Using and cleaning industrial kitchen equipment (mixers, depositors, depositors, candy stoves).
- Packaging & Labeling: Packaging finished gummies and applying state-mandated compliant labels.
- Compliance & Sanitation: Maintaining a clean workspace (GMP - Good Manufacturing Practices), logging batch numbers for inventory, and adhering to health and safety regulations.
Injection molding quality
TAC Manufacturing Inc
11.2020 - 02.2021
- Quality control for day to day injection molding production.a fast-paced automotive supplier specializing in steering wheels and shift levers, requiring production associates to assemble small parts, follow standard work, and maintain high-volume production, often necessitating significant overtime. The roles involve strict quality control, operating machinery, and standing for long schedules.
- Maintain all certifications and abide by all safety rules (Lockout Tagout, Hard Hat, Crane Cert.)
- Serve as the first point of contact for technical assistance
- Diagnose and resolve problems (repair or replace parts, modify programs)
- Maintain all records and logs for repairs and PM’s
- Complete Change Point Cards for any applicable modifications to process or equipment
- Maintain replacement part inventory for end of arms and water lines, alerting Administrative Assistant when orders are necessary
- Complete End of Arm Tooling Preventative Maintenance as scheduled
- Complete Water Line Damage Assessment as scheduled
- Train with Maintenance on minor repairs to:
- Robots or sprue pickers
- Dryers
- Thermolators
- Machines
- Train with Tool & Die on tooling items related to:
- Handling a Class A tool surface
- Pulling stuck sprues
- Backup/Assist with Die Setting
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Production Worker
Dixie
02.2020 - 04.2020
- Mint and gummy production and packaging.
- Manufacturing Support / Production Assistant: Responsible for mixing, cooking, and pouring, often requiring the ability to lift 15-50 lbs.
- Prepared gummies, chocolates, and lozenges as a gummy technician.
- Packaging Technicians: Responsible for sorting, labeling, and packaging final edible products.
- Quality Control (QC) Technician: Focuses on consistency, dosage testing, and ensuring compliance with state regulations.
- Gummy Machine Operator: Operates, sets up, and cleans automated machinery for depositing and production
Assembly
TAC Manufacturing Inc
01.2017 - 02.2020
- Operated assembly line for one year and troubleshot equipment for two years.
- I received TWI certification.
- supportsOperates Coordinate Measuring Machine (CMM) automation, and troubleshoots machinery.
- Oversaw production, enforced standard work, ensured safety, and assisted with troubleshooting to consistently meet production schedules.
- Assembled components in fast-paced environment on 3rd shift, lifting up to 55 pounds while maintaining high quality standards.
- fast-paced automotive supplier specializing in steering wheels and shift levers, requiring production associates to assemble small parts, follow standard work, and maintain high-volume production
- strict quality control, operating machinery
Education
GED -
Skills
- Technical troubleshooting
- Quality Assurance
- Problem solving
- Customer relationship management
- Communication
- Effective communication
- Written communication
- Verbal communication
- Computer skills
- Data entry
- Time management
- Critical thinking
- Multitasking Abilities
- Team collaboration
- Teamwork and collaboration
- Team building
- Process improvement
- Compliance awareness
- PPE compliance
- 5S
- Inventory management
- Sales transactions
- Assembly
- Maintenance & repair
- Analytical and critical thinking
- Good Telephone Etiquette
- 5S
- Micrometer
- Data entry
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Verizon tech support
Asurion
02.2026 - Current
Bud Tender
First class
01.2025 - 09.2025
Machine Operator/Packer
HB fuller
01.2023 - 12.2024
Retail Sales Associate
The Tobacco Shoppe
11.2021 - 12.2022
Production Worker
BellRock Brands Inc.
06.2021 - 10.2021
Injection molding quality
TAC Manufacturing Inc
11.2020 - 02.2021
Production Worker
Dixie
02.2020 - 04.2020
Assembly
TAC Manufacturing Inc
01.2017 - 02.2020