Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Roland

Las Vegas

Summary

Seasoned professional eager to leverage experience in retail to assume store management role. Proven track record of success in driving sales, managing high-performing teams, and delivering exceptional customer service. Skilled in inventory management, budgeting, and coaching/mentoring staff. Dedicated to developing innovative strategies to increase profits and optimize team performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Leader

Higuchi Retail
12.2024 - 02.2025
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.

ASSISTANT STORE MANAGER

Hair City
01.2024 - 10.2024
  • Resolved customer complaints efficiently while maintaining excellent customer service
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Managed all customer inquiries and complaints in a professional and timely manner
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
  • Prepared staff work schedules and assigned specific duties
  • Handled customer complaints professionally and resolved issues promptly
  • Established strong relationships with vendors for timely supply of merchandise
  • Directed employee tasks and time management, improving customer experiences
  • Opened store
  • Counted register

ARCH SUPPORT SPECIALIST

The Good Feet Store
07.2023 - 12.2023
  • Built strong customer relationships through friendly and professional customer service
  • Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation
  • Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities
  • Taking phone calls and scheduling appointments
  • Using laptops and tablets to do follow up calls for existing customers
  • Performed system upgrades on Windows and Mac OS X operating systems

RETAIL SALES ASSOCIATE

Aria Resort & Casino
06.2021 - 07.2023
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.

SALES CONSULTANT/CASHIER

USA Beauty Outlet
11.2017 - 01.2019
  • Communicated product features, advantages, and benefits to customers
  • Analyzed customer needs and interests, determining appropriate products
  • Negotiated pricing terms and conditions for successful closure of deals
  • Answering telephones And give information to callers, take messages, or transfer calls to appropriate individuals
  • Operate cash registers to receive payments from patrons
  • Recommend and explain the use of cosmetics, lotions and creams

Education

COSMETOLOGY IN ASSOCIATE OF ARTS -

Ogle School of Hair, Skin & Nails
San Antonio, TX
09.2017

HIGH SCHOOL DIPLOMA -

Family Partnership Charter School
Orcutt, CA
05.2011

Skills

  • Store opening and closing
  • Customer service and engagement
  • Problem-solving
  • Store operations
  • Customer experience
  • Hiring and training
  • Stock management
  • Customer service
  • POS systems
  • Inventory control
  • Shift scheduling
  • Transaction processing
  • New hire training
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Computer Literacy
  • Effective leader
  • Time management abilities
  • Task prioritization
  • Self motivation

Certification

  • Alcohol Awareness Card
  • Cosmetology License

Timeline

Store Leader

Higuchi Retail
12.2024 - 02.2025

ASSISTANT STORE MANAGER

Hair City
01.2024 - 10.2024

ARCH SUPPORT SPECIALIST

The Good Feet Store
07.2023 - 12.2023

RETAIL SALES ASSOCIATE

Aria Resort & Casino
06.2021 - 07.2023

SALES CONSULTANT/CASHIER

USA Beauty Outlet
11.2017 - 01.2019

HIGH SCHOOL DIPLOMA -

Family Partnership Charter School

COSMETOLOGY IN ASSOCIATE OF ARTS -

Ogle School of Hair, Skin & Nails

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