Chelsea Ruger
Noxen,PA
Summary
Within my role as a Quantum Product Support Technician, I have established strong relationships, assisted in complex troubleshooting scenarios, and have significantly enhanced an understanding of our technical guidelines and restrictions on various bases and seating systems. My adeptness in problem-solving and effective communication led to innovative technical solutions, earning me a pivotal role in Right to Repair initiatives and bundled order processing role for one specific dealer. I continue to try to better improve myself with the requests for additional training, and in depth explanation on any scenario I feel as though I can have a better understanding on. Throughout several years in total at the company, I have developed and maintained numerous relationships due to my strong customer service standards and ability to learn and further adapt.
Overview
1
1
year of professional experience
Work History
Quantum Product Support Technician I
Pride Mobility Products
09.2023 - Current
- Applied and provided both new and existent technical knowledge of product to dealers while also displaying high-quality standards for customer service.
- Provided remote support to customers experiencing various types of issues, ensuring timely resolution of problems.
- Serve as a point of contact for both internal and external associates regarding complex technical issues, parts inquiries, and troubleshooting recommendations in order to find creative solutions quickly.
- Developed and maintained detailed technical documentation to facilitate knowledge sharing among team members, both within and outside of current department
- Established exceptionally strong relationships with several customers, resulting in becoming a primary contact for issue resolution such as bundle order processing, quote generation, and technical guidance.
- Played a crucial role in achieving consistently high customer satisfaction by providing efficient, accurate, and empathetic support.
- Assisted in informing fellow associates on systematic processes such as Stealth Orders, HHP registrations, and chat operations.
- Although rare, has occasionally offered prior knowledge of Quantum Sales department to technicians via phone and chat rather than transferring to ensure customer satisfaction needs
- Has been appointed as a direct point of contact for Right to Repair quote processing in order to ensure timely and accurate quote production
- Has previously been given the opportunity to hold a Level II position within the company, and has maintained those prior relationships with several outside representatives as well as individual dealers
Education
High School Diploma -
Lake-Lehman Jr/Sr High School
Lehman06.2013
Skills
- Electronics troubleshooting
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability amongst peers and customers
- Effective communication
- Remote technical support
- Decision-making
- Conflict resolution
- Consistent utilization of provided resources
Timeline
Quantum Product Support Technician I
Pride Mobility Products
09.2023 - Current
High School Diploma -
Lake-Lehman Jr/Sr High School
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