Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Salas

Gulfport,MS

Summary

Driven professional with a proven track record in customer service and problem-solving, honed across roles from Retail Sales Associate at Run-N-Tri Company to Ground Radio Repair Technician in the United States Marine Corps. Excelled in team leadership, managing over $1 million in assets, and enhancing customer engagement through expert conflict resolution and POS system operations.


Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

14
14
years of professional experience

Work History

Retail Sales Associate

Run-N-Tri Company
09.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Food Service Worker

Jimmy John's Gourmet Sandwiches
09.2019 - 06.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Ground Radio Repair Technician

United States Marine Corps
06.2010 - 05.2014
  • Performed comprehensive services in troubleshooting, maintaining, and repairing radio equipment.
  • Achieved section leader of radio maintenance section supervising over 20 Marines.
  • Maintained accountability for over 1 million dollars' worth of encrypted gear and end items.
  • Managed service records, processed maintenance requests, and reported equipment statuses.
  • Spearheaded a newly implemented information system.
  • Trained Marines on the proper procedures of inducting, troubleshooting, and repairing various radios.

Education

Bachelor of Science - Integrated Leadership Studies

Central Michigan University
Mount Pleasant, MI
08.2016

Skills

  • Customer Service
  • Order Processing
  • Time Management
  • Customer Assistance
  • POS system operations
  • Teamwork
  • Customer Engagement
  • Problem-Solving
  • Complaint Management
  • Conflict Resolution

Timeline

Retail Sales Associate

Run-N-Tri Company
09.2022 - Current

Food Service Worker

Jimmy John's Gourmet Sandwiches
09.2019 - 06.2022

Ground Radio Repair Technician

United States Marine Corps
06.2010 - 05.2014

Bachelor of Science - Integrated Leadership Studies

Central Michigan University
Chelsea Salas