Chelsea Sale
Henderson ,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Housekeeping Attendant
Colonial Senior Living
10.2021 - 03.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Patient Experiences Specialist
Progressive Health Of Indiana
03.2023 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
To-Go Specialist
Applebee's Grill + Bar
04.2017 - 11.2019
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Phlebotomist
Methodist Hospital
04.2011 - 09.2011
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Education
Henderson County High School
Henderson, KY05.2010
Skills
- Microsoft Word
- Customer Service
- Good Communication Skills
- POS Systems and Ordering Platforms
- Verbal and Written Communication
- Scheduling and Coordinating
Languages
English
Timeline
Patient Experiences Specialist
Progressive Health Of Indiana
03.2023 - Current
Housekeeping Attendant
Colonial Senior Living
10.2021 - 03.2022
To-Go Specialist
Applebee's Grill + Bar
04.2017 - 11.2019
Phlebotomist
Methodist Hospital
04.2011 - 09.2011
Henderson County High School
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