Chelsea Sanchez
Newark,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Lash Technician
Amazing Lash Studio
04.2023 - 01.2024
- Ensured optimal sanitation and safety by maintaining clean work environment.
- Increased salon revenue by selling retail products to clients.
- Improved appointment booking efficiency with effective time management and organization skills.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Contributed to a positive salon atmosphere through teamwork, professionalism, and a dedication to high-quality service.
- Provided exceptional at-home aftercare instructions to clients for prolonged lash health and retention between appointments.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Followed strict safety standards to protect clients from injury or infection.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
Infant Teacher
The Learning Experience
08.2022 - 02.2023
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Documented behavior, development and learning of children to maintain accurate records.
- Adhered to parent preferences and legal requirements for feeding breast milk, formula and solids to infants.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Kept classroom and feeding areas clean, neat and safe.
- Promoted development of social, emotional, and communication skills in infants.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Teacher
Education Station
06.2021 - 06.2022
- Gave one-on-one attention to children while maintaining overall focus on entire class.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented age-appropriate activities to meet needs of students.
Front Desk Receptionist
Jersey Premier Pain
02.2021 - 03.2021
- Collected copayments/checks.
- Filed documents in patients folders
- Welcomed patients with friendly greeting, answered general questions, gathered reason of visit and directed patients to specific offices.
- Organized, maintained and updated information in computer databases.
- Scheduled, coordinated and confirmed appointments for patients.
- Answered/made phone calls and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front desk area to create professional and welcoming environment for patients.
Check-in Agent
Worldwide Flight services
06.2019 - 03.2020
- Lifted up to 50 lbs of luggage.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Provided passengers with smooth ticketing processes.
- Supported passengers with wheelchair access and special seating requirements to support continuous accessibility.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Utilized customer service skills to resolve customer complaints and provide accurate information.
Sales Associate/Cashier
Modell's
10.2017 - 07.2018
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products.
- Organized store.
Sales Associate/Cashier
Mandee
07.2017 - 10.2017
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products.
- Organized store.
Sales Associate
Mandee
11.2016 - 01.2017
- Organized store.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products.
Education
Highschool Diploma - Cosmetology
North 13th Street Tech
Newark, NJ06.2018
Some College (No Degree) - Pre-Nursing
Bloomfield College
Bloomfield, NJSkills
- Early Childhood Development
- Sanitation and Hygiene
- Child CPR
- Customer Service
- Time Management
- Process Payments
- Verbal and Written Communication
- Accurate Data Entry
- Customer Satisfaction
- Creative Solutions
- Appointment Scheduling
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Lash Technician
Amazing Lash Studio
04.2023 - 01.2024
Infant Teacher
The Learning Experience
08.2022 - 02.2023
Teacher
Education Station
06.2021 - 06.2022
Front Desk Receptionist
Jersey Premier Pain
02.2021 - 03.2021
Check-in Agent
Worldwide Flight services
06.2019 - 03.2020
Sales Associate/Cashier
Modell's
10.2017 - 07.2018
Sales Associate/Cashier
Mandee
07.2017 - 10.2017
Sales Associate
Mandee
11.2016 - 01.2017
Highschool Diploma - Cosmetology
North 13th Street Tech
Some College (No Degree) - Pre-Nursing
Bloomfield College
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