CHELSEA SANTOS
Newark,NJ
Summary
Fashion-forward and personable creative with a strong eye for styling, presentation, and personal expression. Passionate about fashion, beauty, and creating looks that make people feel confident and uniquely themselves. Experienced in customer-facing environments where communication, attention to detail, multitasking, and creating memorable experiences are essential. Currently studying Fashion Design at Montclair State University, developing a deeper understanding of fashion, design, aesthetics, and visual presentation. Brings an energetic personality, strong sense of personal style, and genuine enthusiasm for helping clients find pieces that reflect who they are.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Representative
Planet Fitness
12.2025 - Current
- Create welcoming, positive experiences for members and guests through personable and professional communication.
- Build relationships with customers by understanding their needs and providing individualized assistance.
- Handle memberships, payments, account updates, and customer questions accurately.
- Maintain an organized, polished, and welcoming environment.
- Resolve customer concerns calmly while maintaining professionalism.
- Multitask effectively during busy shifts while continuing to provide attentive service.
- Work collaboratively with team members to keep daily operations running smoothly.
Server
IHOP
- Provided attentive and personalized service in a fast-paced restaurant environment.
- Communicated directly with guests to understand their preferences and provide a positive experience.
- Accurately handled orders, payments, cash, and credit card transactions.
- Built rapport with customers through friendly and engaging service.
- Worked closely with coworkers and kitchen staff to maintain efficient service.
- Handled multiple customers and responsibilities simultaneously while remaining organized.
- Responded to customer concerns professionally and worked toward positive solutions.
Education
Associate of Arts - Fashion Design
Montclair State University
Montclair, NJ05.2028
High School Diploma -
Skills
- Personal Styling & Outfit Coordination
- Fashion Trend Awareness
- Color, Texture & Silhouette
- Client Relationship Building
- Visual Presentation
- Creative Problem Solving
- Customer Service
- Product Presentation
- Communication & Active Listening
- Upselling & Client Engagement
- Organization & Attention to Detail
- Fast-Paced Team Environments
- Adaptability & Quick Learning
Certification
- CPR Certified
- Seal of Biliteracy — Demonstrates strong bilingual communication abilities and the ability to connect with a diverse range of people.
THE FASHION GIRL DIFFERENCE
- Naturally fashion-conscious with a strong personal sense of style.
- Passionate about helping people feel confident in what they wear.
- Comfortable communicating with different personalities and adapting to individual needs.
- Creative, expressive, and detail-oriented.
- Brings genuine enthusiasm and personality to client interactions.
- Excited by NYC fashion culture, evolving trends, and creative environments.
AVAILABILITY
- Early Shifts
- Mornings
- Afternoons
- Available for styling, retail, showroom, boutique, and client-facing fashion opportunities in NYC.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Planet Fitness
12.2025 - Current
Server
IHOP
Associate of Arts - Fashion Design
Montclair State University