Chelsea Sawyer
Harrodsburg,KY
Summary
Caring Nursing Student possessing calm disposition and excellent crisis management abilities. Skillful in documenting thorough, accurate patient information and monitoring fluid outtake and input levels. Observant and conscientious collaborator with knowledge of nursing and medical terminologies paired with strong passion to help others.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ICU Nurse Technician
University of Kentucky Hospital
Lexington, KY
01.2023 - Current
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided support with bathing, toileting, grooming and washing.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Monitored fluid intake and output levels to evaluate electrolyte imbalances.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Assessed and monitored vital signs of critically ill patients.
- Provided care to a variety of complex medical and surgical patients.
Medical Assistant
First Care Clinics / Fast Pace
Danville , KY
10.2021 - 01.2023
- Managed and updated physical and digital client account information to keep records accurate and current.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
Patient Services Specialist
First Care Clinics / Fast Pace
Danville, KY
12.2019 - 01.2023
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Organized and maintained patient charts with proper classification and filing systems.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Answered patient questions and fielded complaints.
- Ran credit card batches and balanced deposits on a daily basis.
Client Service Coordinator
H&r Block Inc.
Danville, KY
01.2011 - 02.2020
- Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
- Received and submitted payments, updated account information and provided receipts.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Educated clients on how to conduct transactions with convenient online solutions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Scheduled and confirmed appointments.
- Rendered information to callers and drafted office emails.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Processed payments and updated accounts to reflect balance changes.
- Implemented practical file system, promoting smooth data gathering and presentation creation.
- Scanned and filed forms, reports, correspondence and receipts.
- Implemented new filing system and created updated forms.
Customer Service Representative
Tractor Supply
Danville, KY
06.2015 - 09.2017
- Managed cash register operations using POS system, including processing sales and returns.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted in ringing up sales at registers and bagging merchandise.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Generated brand awareness and positive product impressions to increase sales.
- Promoted brand through event marketing, demonstrations and sales.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Helped customers by answering questions and locating merchandise.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Worked with off-site locations to find desired items for customers.
- Completed all assigned training to stay updated on important policies and procedures.
Education
Associate of Applied Science - Registered Nurse
Bluegrass Community And Technical College
Lexington, KY05-2025
Associate of Science - CNA
Bluegrass Community And Technical College
Lexington, KY10.2022
Chemistry
Eastern Kentucky University
Richmond, KY05.2018
High School Diploma -
Boyle County High School
Danville, KY05.2014
Skills
- Patient interviewing skills
- Recording histories
- Routing lab results
- Medical billing
- Appointment confirmation
- Medical filing
- Scheduling appointments
- Office administration
- Multitasking
- Organizational skills
- Microsoft Office
- People skills
- Charting expertise
- Proper sterilization techniques
- Inventory and supply management
- Wound care and irrigation
- Human anatomy and physiology
- Communicating with patient families
- Clinical applications
- Lab equipment calibration
- Restocking lab supplies
- Understands mobility assistance needs
- Documentation procedures expert
- Understands medical procedures
- Medical terminology knowledge
- Grooming and bathing assistance
- Patient toileting
- Patient skin and nail care
- HIPAA compliance
- Venipuncture and phlebotomy
- Professional bedside manner
- Specimens collection and processing
- Pulse volume recorder
- Patient feeding
- Sterile technique
- EKG set up and monitoring
- Stocking supplies
- Infection control procedures
- Collecting specimens
- Patient relations
- Records Management
- Patient Care and Safety
- Quality assurance controls
- Helping with medication
- Catheter change and preparation
- Monitoring fluids
- Performing patient intakes
- Assisting with personal grooming
Certification
- AHA CPR Certified
- Certified Nursing Assistant (CNA)
Timeline
ICU Nurse Technician
University of Kentucky Hospital
01.2023 - Current
Medical Assistant
First Care Clinics / Fast Pace
10.2021 - 01.2023
Patient Services Specialist
First Care Clinics / Fast Pace
12.2019 - 01.2023
Customer Service Representative
Tractor Supply
06.2015 - 09.2017
Client Service Coordinator
H&r Block Inc.
01.2011 - 02.2020
Associate of Applied Science - Registered Nurse
Bluegrass Community And Technical College
Associate of Science - CNA
Bluegrass Community And Technical College
Chemistry
Eastern Kentucky University
High School Diploma -
Boyle County High School
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