Chelsea Schreffler
House Manager
Harrisburg,PA
Summary
Personable Hospitality Specialist with 10+ years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work History
President of MOMS Club of Carlisle
MOMS Club International
Carlisle, PA
06.2020 - Current
- Regularly organized large events at public centers for 10+ children.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Filed incident reports, and handled inappropriate behavior to document problems and disturbances.
- Tracked Member satisfaction surveys to recognize trends and create plans to improve member participation.
- Supervise Board Members and ensure their positions are preformed accurately and efficiently.
- Send Monthly reports to MOMS club international.
- Assisted Treasurer with end of yearly tax filings and community donations.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
House Manager & Preschool Teacher
Self Employed
10.2016 - Current
- Generate and Maneuver multiple schedules with effective time management despite daily challenges.
- Create daily routines with built-in flexibility while maintaining organization.
- Oversee financial budgeting and planning.
- Develop and implement innovative tutoring programs to enhance comprehension.
- De-escalated and resolved conflicts within household to achieve maximum satisfaction while keeping house standards and rules in tact.
- Ability to teach in diverse settings with ease.
- Create engaging lesson plans and present material to children.
Customer Service Specialist
Get It Now Print
Harrisburg, PA
10.2015 - 10.2016
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Identified and helped resolve production problems, increasing output while reducing errors.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kitchen Manager/Head Cook
Whitsons Culinary Group York
York, PA
04.2013 - 08.2015
- In charge of opening and closing register each day while creating deposits and receipts, as well as low balance notices as well as entering money orders for all student accounts.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated and organized all restaurant inventory.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Gymnastics Instructor
Gymnastics Of York
10.2013 - 05.2015
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Host / Server
Arooga's Sports Bar and Grill
York, PA
01.2012 - 02.2013
Barista/Key Holder Supervisor
Sparky and Clarks Roasting Company
York, PA
10.2009 - 05.2011
Education
Travel And Tourism Specialist Certificate - License
Penn Foster Online Career College
08.2011 - 08.2012
Certificate of Completion -
The Travel Institute
08.2012 - 08.2012
College Credit & Certification of Completion -
Advanced Skills Center
York, Pa 09.2008 - 06.2009
High School Diploma -
York Suburban High School
09.2005 - 06.2009
Skills
Cookingundefined
Timeline
President of MOMS Club of Carlisle
MOMS Club International
06.2020 - Current
House Manager & Preschool Teacher
Self Employed
10.2016 - Current
Customer Service Specialist
Get It Now Print
10.2015 - 10.2016
Gymnastics Instructor
Gymnastics Of York
10.2013 - 05.2015
Kitchen Manager/Head Cook
Whitsons Culinary Group York
04.2013 - 08.2015
Certificate of Completion -
The Travel Institute
08.2012 - 08.2012
Host / Server
Arooga's Sports Bar and Grill
01.2012 - 02.2013
Travel And Tourism Specialist Certificate - License
Penn Foster Online Career College
08.2011 - 08.2012
Barista/Key Holder Supervisor
Sparky and Clarks Roasting Company
10.2009 - 05.2011
College Credit & Certification of Completion -
Advanced Skills Center
09.2008 - 06.2009
High School Diploma -
York Suburban High School
09.2005 - 06.2009
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