Chelsea Schwenk
Dillard's
JASPER,IN
5
years of professional experience
Enthusiastic professional with a background in customer service and sales. Known for strong communication and effective teamwork, contributing to a positive atmosphere and enhancing overall customer satisfaction.
Work History
Beauty Advisor
2 Months- Demonstrated makeup application techniques, driving confident purchasing decisions and repeat visits.
- Advised customers on skincare, cosmetics, and fragrance selections aligned with needs and preferences.
- Maintained product displays, ensuring counters remained organized, clean, and visually appealing.
- Replenished inventory, monitored stock levels, and secured missing merchandise from backroom.
- Built client relationships through personalized service, product recommendations, and follow-up communication.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Followed up with customers to increase satisfaction with purchases and services.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Barista
1 Year 4 Months- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted customers in selecting beverages and food items for their preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Cultivated relationships with regular customers by recognizing preferences and anticipating needs, fostering loyalty.
- Collaborated with team members to ensure seamless service during peak hours, contributing to enhanced customer satisfaction.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members on beverage preparation and customer service standards to maintain consistent quality and service delivery.
- Implemented health and safety protocols to ensure a safe working environment.
- Engaged with customers on social media, responding to inquiries and promoting special offers to increase customer interaction.
Sales Associate
1 Year 8 Months- Guided customers in product selection, sizing, and styling to enhance the shopping experience.
- Guided customers in locating merchandise, enhancing their shopping experience.
- Assisted customers in finding merchandise throughout the store.
- Handled transactions at cash register, ensuring accuracy and customer satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled returns, exchanges, and refunds efficiently, ensuring compliance with company policies.
- Implemented visual merchandising strategies that increased customer engagement and interest in products.
- Restocked shelves with new inventory and ensured product placement.
Sales Associate
5 Months- Greeted customers and provided exceptional customer service.
- Assisted customers in locating products, addressing inquiries, and offering personalized product recommendations to enhance shopping experience.
- Resolved customer complaints effectively and professionally, ensuring customer satisfaction.
- Collaborated with team members to meet and exceed store goals, contributing to overall sales performance.
- Rearranged sales floor layout, boosting product visibility and improving customer accessibility.
- Rearranged sales floor layout to improve product visibility and customer accessibility.
- Collaborated with team members to achieve store goals and objectives.
Education
High School Diploma
Some College (No Degree) - Psychology
- Fall, 2023 - Dean's List
Some College (No Degree) - Political Science
Skills
Positive attitude
Fragrance and beauty knowledge
Product application techniques
Beauty trends
Beauty product sales
Sales expertise
Upselling strategies
Sales target achievement
Customer engagement
Customer service
Client relationship building
Customer assistance
Collaboration skills
Cooperative work
Effective communication
Verbal communication
Brand awareness
Customer engagement
Education and Training
other,other,other
Timeline
Beauty Advisor
Dillard's
08.2026 - CurrentRead More
Barista
Scooter's Coffee
04.2025 - 08.2026Read More
Sales Associate
Ross Dress for Less
04.2023 - 12.2024Read More
Sales Associate
TJ Maxx, TJX Companies
10.2021 - 03.2022Read More
Purdue University
Some College (No Degree) from Psychology
Read More
University of Southern Indiana
Some College (No Degree) from Political Science
Read More
Jasper High School
High School Diploma
Read More