Chelsea Scott

Conducted regular cybersecurity training sessions for employees, reducing the risk of data breaches and phishing attacks.

• Led cross-functional teams on complex projects, fostering collaboration among team members and driving project success.
• Migrated legacy systems to cloud-based platforms, enhancing scalability and accessibility while reducing operational costs.
• Mentored junior team members of 5 or more on advanced troubleshooting techniques, fostering a culture of continuous learning and development within the IT department.
• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Installed and configured network printers and other peripheral devices.
• Diagnosed and resolved hardware and software issues.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Monitored networks and network devices to resolve technical problems quickly.
• Diagnosed and executed resolution for network and server issues.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Streamlined IT support processes, leading to increased end-user satisfaction and reduced response times.
• Optimized system performance by regularly monitoring network traffic and proactively addressing potential bottlenecks.
• Spearheaded initiatives to improve network reliability through proactive monitoring of server health indicators and prompt resolution of identified issues.
• Coordinated efforts between internal IT staff and external vendors during major outages or incidents to minimize downtime.
• Managed IT infrastructure upgrades, ensuring minimal downtime and seamless integration with existing systems.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Greeted customers and provided outstanding customer service.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.