Chelsea Seiders
Champaign
Summary
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Leasing Agent
Winfield Village
06.2022 - Current
- Developed and maintained strong relationships with clients to enhance tenant retention.
- Implemented marketing strategies to promote available units, increasing visibility and interest.
- Collaborated with maintenance teams to address tenant concerns promptly, improving satisfaction rates.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Facilitated property viewings and guided prospective tenants through leasing process.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
Daycare Teacher's Assistant
Busy Bulldogs Preschool & Child Care Center, LLC
03.2022 - 05.2022
- Assisted lead teacher in implementing daily lesson plans and activities for diverse classroom settings.
- Supported children's developmental needs through individualized attention and guidance during playtime.
- Maintained safe and clean classroom environments, ensuring compliance with health and safety regulations.
- Collaborated with staff to create engaging educational materials that enhance learning experiences.
- Facilitated communication between teachers, parents, and administration to promote a cohesive learning environment.
- Ensured student safety through vigilant supervision during indoor and outdoor playtimes.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Property Manager
Signature Management
05.2020 - 02.2022
- Managed day-to-day operations of residential properties to ensure tenant satisfaction and retention.
- Oversaw maintenance requests to uphold property standards and enhance living conditions.
- Responsible for grouping cash deposits. Handling cash, checks, and money orders.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed and implemented leasing strategies to maximize occupancy rates across multiple properties.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Server
SCOTTY'S BREWHOUSE
10.2019 - 05.2020
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/ Fronter
MONICALS PIZZA
08.2017 - 10.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on operational procedures and menu knowledge.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Handled cash transactions accurately, balancing registers at shift end.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
Front-end Crew Member
MCDONALDS
06.2016 - 08.2017
- Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas to enhance customer experience.
- Trained new crew members on operational procedures, promoting adherence to safety guidelines and quality standards.
- Implemented inventory management practices, contributing to effective stock control and waste reduction.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Front Counter/Ice Cream Maker
Dewey's Drive-In
04.2016 - 06.2016
- Take accurate orders with a friendly and professional manner
- Ensure I prepare high quality items for the customers
- Handle money and provide accurate change to customers
- Ensure all areas are well stocked with supplies
- Ensure restaurant cleanliness
Summer Camp Counselor
Champaign Park District
04.2014 - 08.2014
- Ability to lead recreational activities for children assigned to my care
- CPR and First Aid certified
- Established and maintained effective working relationship with staff and parents
- Followed safety policies and performed work in a manner that ensures the safety of the children and fellow employees
- Attended regular staff meetings
- Approached all activities and participants with an enthusiastic and positive attitude
Education
Diploma -
Blue Ridge High School
Farmer City, IL05.2016
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Background checks
- Property management
- Lease oversight
- Issue escalation
- Fair housing regulations
- Office management
- Record keeping
- CRM software
- Customer service
- Strategic planning
- Contract negotiation
Section name
Authorized to work in the US for any employer
Timeline
Leasing Agent
Winfield Village
06.2022 - Current
Daycare Teacher's Assistant
Busy Bulldogs Preschool & Child Care Center, LLC
03.2022 - 05.2022
Property Manager
Signature Management
05.2020 - 02.2022
Server
SCOTTY'S BREWHOUSE
10.2019 - 05.2020
Server/ Fronter
MONICALS PIZZA
08.2017 - 10.2019
Front-end Crew Member
MCDONALDS
06.2016 - 08.2017
Front Counter/Ice Cream Maker
Dewey's Drive-In
04.2016 - 06.2016
Summer Camp Counselor
Champaign Park District
04.2014 - 08.2014
Diploma -
Blue Ridge High School