Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Chelsea Sera

Belvidere,USA

Summary

Dynamic and adaptable professional with a strong background in customer service excellence at TCNJ IT Help Desk. Proven problem-solving abilities and organizational skills enhance client satisfaction. Adept at technical support and conflict resolution, consistently fostering positive relationships and efficient operations in fast-paced environments. Fast learner committed to continuous improvement.

Overview

5
5
years of professional experience

Work History

Legal Intern

Wisler Pearlstine, LLC
Blue Bell, PA
07.2023 - 07.2025
  • Organized case files, cabinets, and maintained document management systems for efficient access.
  • Processed and archived old case files for improved record management
  • Managed front desk operations by answering phone inquiries promptly, and scheduling meetings.
  • Delivered exceptional customer service to enhance client satisfaction
  • Maintained updated records of pending cases or transactions

Student Worker

TCNJ IT Help Desk
Ewing Township, NJ
09.2024 - Current
  • Provided front desk support for walk-in customers, addressing inquiries and resolving issues promptly
  • Assisted customers via phone, delivering effective solutions to technical problems
  • Utilized IT knowledge to troubleshoot various hardware and software issues
  • Applied strong problem-solving skills to enhance customer satisfaction in IT services
  • Utilized software to track student inquiries and provide timely responses
  • Facilitated communication between departments to streamline operations and processes
  • Responded to emails promptly and professionally, addressing student and faculty needs or concerns

Direct Support Camp Counselor

Camp Warren-The Arc of Warren County
Columbia, NJ
07.2024 - 08.2025
  • CPR certification maintained to ensure safety and emergency readiness
  • Completed specialized training for children and adults with intellectual and developmental disabilities
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms
  • Monitored camper behaviors during meals ensuring proper hygiene habits were followed
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring

Babysitter

Local Families
Belvidere, NJ
06.2021 - 08.2023
  • Cared for children of various ages, as well as a former employer, and assisted with feeding, dressing, and daily activities
  • Completing light housekeeping tasks such as tidying up toys and books
  • Managed conflicts among children, fostering resolution and teamwork skills
  • Communicated effectively with parents regarding children's needs and updates
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts

Dining Room Attendant

Luigi’s Rancho
Belvidere, NJ
01.2021 - 06.2022
  • Provided exceptional customer service in fast-paced dining environment
  • Collaborated with kitchen staff and served food efficiently to enhance guest satisfaction
  • Cleaned tables, trays, and dining floor to maintain hygiene standards
  • Set up dining area to ensure cleanliness and organization
  • Assisted in maintaining inventory of tableware and dining supplies
  • Supported management by training new staff on service protocols

Employee

Vonthun Farms
Washington, NJ
08.2020 - 07.2021
  • Provided exceptional customer service in a fast-paced environment
  • Operated cash register accurately to process transactions
  • Maintained cleanliness and organization of my work area
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Arts - Political Science | Pre-Law Minor

The College of New Jersey
Trenton, NJ
07-2026

Skills

  • Technical support
  • Customer service excellence
  • Adaptability
  • Leadership qualities
  • Fast learner
  • Telephone and email etiquette
  • Technical support
  • Customer service excellence
  • Adaptability
  • Leadership qualities
  • Fast learner
  • Telephone and email etiquette

Affiliations

  • TCNJ Pre-Law Society - Executive Board Publicity Seat
  • TCNJ Mock Trial - Executive Board Communications Chair
  • TCNJ School of Humanities and Social Sciences - Peer Mentor

Accomplishments

  • Dean's List
  • Outstanding Witness Award during Princeton's Mock Trial Regional Competition

Timeline

Student Worker

TCNJ IT Help Desk
09.2024 - Current

Direct Support Camp Counselor

Camp Warren-The Arc of Warren County
07.2024 - 08.2025

Legal Intern

Wisler Pearlstine, LLC
07.2023 - 07.2025

Babysitter

Local Families
06.2021 - 08.2023

Dining Room Attendant

Luigi’s Rancho
01.2021 - 06.2022

Employee

Vonthun Farms
08.2020 - 07.2021

Bachelor of Arts - Political Science | Pre-Law Minor

The College of New Jersey

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