Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Shadley

Klamath Falls,OR

Summary

Focused Peer Support Specialist exceptionally helping peers with resourceful assistance. Diligent with a significant network of community resources. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Peer Support Specialist

The Stronghold
Chiloquin, Oregon
06.2024 - Current
  • Provided crisis intervention services to individuals in need of emotional and mental support.
  • Facilitated individual and group sessions to provide guidance and counseling.
  • Assisted clients with developing healthy coping skills to manage stressors.
  • Conducted assessments to identify needs, strengths, and resources of clients.
  • Developed positive relationships with clients by providing a safe, supportive environment.
  • Engaged in outreach efforts to increase awareness about the organization's mission and goals.
  • Collaborated to set goals and outline steps to achieve objectives.

Cashier/Customer Service

Ross Dress For Less
Klamath Falls, OR
11.2023 - 05.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Lead Barista/Manager

Mirabelle Cafe
Savannah, GA
08.2020 - 08.2023
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Collaborated with management team to develop new strategies for increasing sales and profits.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Managed cash register and processed transactions with accuracy and integrity.

Deli Manager

Brighter Day Natural Foods
Savannah, GA
08.2018 - 01.2021
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Supervised deli staff to ensure efficient customer service.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Ordered necessary deli supplies to maintain stock levels.
  • Monitored daily sales reports to maximize profitability.
  • Maintained accurate records of inventory and product ordering cycles.
  • Implemented cost-saving measures such as portion control, waste management.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.

Retail Sales Associate

Civvies on Broughton
Savannah, GA
01.2020 - 12.2020
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Barista

Kyra's Bake Shop
Lake Oswego, OR
11.2017 - 07.2018
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Adhered to health department regulations concerning sanitation standards.
  • Kept up-to-date records of sales transactions using point-of-sale systems.

Barista- Manager - Catering Crew - Delivery Driver

Coffee Deli
Savannah, GA
03.2014 - 10.2017
  • Managed barista staff, ensuring proper training and scheduling.
  • Created and implemented operational procedures for the barista team to ensure customer satisfaction.
  • Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
  • Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
  • Developed new ideas to increase sales and customer loyalty through promotions or special events.
  • Maintained records of daily transactions and prepared reports for management review.
  • Conducted regular meetings with staff members to discuss progress towards goals or address issues.

Shift Leader - Warehouse Associate

Candy Kitchen
Savannah, GA
03.2013 - 01.2015
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Server

Masato's
Pooler, GA
09.2012 - 03.2013
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

Some College (No Degree) - Addiction Studies

Klamath Community College
Klamath Falls, OR

High School Diploma -

Effingham High School
Guyton, GA

Skills

  • Planning skills
  • Leadership skills
  • Mental Health Services
  • Problem-solving skills
  • Social activity planning
  • Boundary Setting
  • Catering Services
  • Menu Planning
  • Profit and loss
  • Cost controls
  • Scheduling Coordination
  • Team direction
  • Task Delegation
  • Hiring and Training
  • POS Systems
  • Inventory planning
  • Customer Service
  • Inventory Control

Certification

  • ServSafe, 07/01/18, 07/01/23
  • CPR Certification, 08/01/23, 08/01/25
  • First Aid Certification, 08/01/23, 08/01/25
  • Driver's License, 12/01/18, 12/01/26

Timeline

Peer Support Specialist

The Stronghold
06.2024 - Current

Cashier/Customer Service

Ross Dress For Less
11.2023 - 05.2024

Lead Barista/Manager

Mirabelle Cafe
08.2020 - 08.2023

Retail Sales Associate

Civvies on Broughton
01.2020 - 12.2020

Deli Manager

Brighter Day Natural Foods
08.2018 - 01.2021

Barista

Kyra's Bake Shop
11.2017 - 07.2018

Barista- Manager - Catering Crew - Delivery Driver

Coffee Deli
03.2014 - 10.2017

Shift Leader - Warehouse Associate

Candy Kitchen
03.2013 - 01.2015

Server

Masato's
09.2012 - 03.2013

Some College (No Degree) - Addiction Studies

Klamath Community College

High School Diploma -

Effingham High School

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Chelsea Shadley