Chelsea Shank
Covington,IN
Summary
Executive Assistant with diverse background in business management. Facilitates multiple projects simultaneously. Considered valuable, punctual employee with outstanding calendaring and management talents. Experienced professional demonstrating essential leadership with strong interpersonal skills. Possesses keen analytical and negotiation skills critical for cross-functional teamwork and business management. Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Niki's Ale House
Danville, IL
11.2023 - 02.2024
- Facilitated day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
Restaurant Owner
The Local Cafe and Restaurant
Covington, IN
04.2021 - 11.2023
- Facilitated cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Established standards for quality control, customer service, health and safety regulations.
- Coordinated catering services when requested by customers .
Advanced Medical Support Assistant
VA Medical Center
Danville, IL
07.2016 - 04.2021
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Assisted with the scheduling of patient appointments and follow-up visits.
Mortage Officer
Amerifirst Home Mortgage
Danville, IL
07.2010 - 07.2016
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Educated customers on various aspects of mortgage financing options available.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Processed new loan applications in accordance with established guidelines.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Submitted applications to credit analysts.
- Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
Education
Bachelor of Arts - Business Management And International Business
Northwood University
West Palm Beach, FL05-2005
Skills
- Operations Management
- Customer Engagement
- Restaurant Operations Management
- Menu Development
- Staff Management
- Labor and Food Cost Control
- Performance Improvement
- Catering Coordination
- Supply Chain Management
- Customer Service Best Practices
References
References available upon request.
Timeline
Restaurant Manager
Niki's Ale House
11.2023 - 02.2024
Restaurant Owner
The Local Cafe and Restaurant
04.2021 - 11.2023
Advanced Medical Support Assistant
VA Medical Center
07.2016 - 04.2021
Mortage Officer
Amerifirst Home Mortgage
07.2010 - 07.2016
Bachelor of Arts - Business Management And International Business
Northwood University
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