Chelsea Shaw
Covington,GA
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a punctual solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Applied Medical
12.2017 - Current
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed the customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of the company products and services
- Worked with internal teams to understand business needs and changing strategies
- Remote
Data Entry/ Account Administrative Representative
Amazon
11.2023 - 01.2025
- Preformed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregation to update the database
- Generated data reports, enter company finding into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects
Customer Service Representative
Publix
09.2015 - 12.2017
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products
- Assisted customers by providing confirmations, answering questions and offering general information
Education
Associates - Business Administration
Bauder College
07.2014
Diploma - undefined
Lithonia High School
05.2012
Skills
- Efficient and Detail- Oriented
- Technical Support
- Supervisory Experience
- Sales
- Email Support
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- Live Chat Support
- Microsoft Office
Timeline
Data Entry/ Account Administrative Representative
Amazon
11.2023 - 01.2025
Customer Service Lead
Applied Medical
12.2017 - Current
Customer Service Representative
Publix
09.2015 - 12.2017
Associates - Business Administration
Bauder College
Diploma - undefined
Lithonia High School