Chelsea Sheene

• Supported disaster recovery operations for major hurricane responses, including Hurricanes Ian, Idalia, Helene, Debby, and Milton.
• Coordinated field operations to ensure efficient deployment of personnel, equipment, and disaster relief resources.
• Provided operational support for Field Liaisons, Coordinators, Technicians, and Ground Support Specialists.
• Delivered IT help desk services, technical support, and troubleshooting for field personnel.
• Installed, configured, and maintained Starlink satellite communication systems and Wi-Fi networks in disaster response environments.
• Utilized WebEOC to track resources, manage incidents, and support emergency management operations.
• Coordinated logistics for the distribution, retrieval, and inventory management of Starlink communication units across Florida.
• Conducted warehouse inventories and maintained accountability for emergency communication equipment.
• Collaborated with state, local, and federal partners to support disaster response and recovery missions.

• Explained technical information in clear terms to promote better understanding for non-technical users.
• Provided internet for customers that have lost everything due to Hurricane (IAN), (IDALIA)
• Helping customers when they are having trouble with internet or signing on.
• Greeting customers with positive attitude.

• Set up and programmed devices.

• Coordinated installation of new users and relocations of existing users.
• Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
• Configured hardware, devices, and software to set up work stations for employees.
• Tracked service activities and outcomes against outlined plans and goals.
• Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured internet connections, routers and wireless access for devices.

• Provided assistance to other staff members with cleaning of difficult areas.
• Cleaned and sanitized bathrooms, kitchens and other similar areas.
• Operated industrial washing machines and dishwashers to clean linens and dishware.
• Handled equipment, chemicals, and materials properly and with caution.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Replaced light bulbs and other electrical fixtures as needed.
• Removed trash, debris and other waste materials from premises.
• Emptied trashcans and transported waste to collection areas.
• Used cleaners and squeegees to clean windows, glass partitions and mirrors.
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
• Worked alongside other cleaners to complete jobs as a team.

• Built relationships with customers and community to promote long term business growth.
• Helped customers complete purchases and locate items.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered food items to tables according to order documentation.
• Cleared tables immediately after guests left in preparation for next party.
• Collaborated well with other food runners to deliver orders accurately.
• Restocked food supplies in kitchen and organized storage areas.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Greeted customers and provided outstanding customer service.

• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Operated cash register to record transactions accurately and efficiently.
• Stocked, tagged and displayed merchandise as required.
• Checked personal identifications during alcohol and tobacco sales.
• Helped customers complete purchases and locate items.
• Performed cash and card transactions to complete customer purchases.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Built relationships with customers to encourage repeat business.

• Worked on Televisions and Computers for customer's and Employee's.
• Set up electronic for customer's and Employee's
• Updated customers on scheduled deliveries of furniture to homes.
• Used in-store system to locate inventory and place special orders for customers.
• Managed cash register after end of shift to balance and record accurate transactions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered customer questions about products and services, helped locate merchandise.

• Assisted with bussing tables and cleaning up spills.
• Assisted customers with carry-out service.
• Operated dishwashers and other kitchen equipment according to safety guidelines.
• Cleared tables immediately after guests left in preparation for next party.
• Delivered food items to tables according to order documentation.

• Prepared dining room for service by cleaning, organizing tables and placing table settings.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Monitored seating area and checked restrooms regularly to keep spotless.