Chelsea Sherepita
Eastampton Township,NJ
Summary
A well-versed retail manager with seven years of comprehensive experience in leading and optimizing store operations. Demonstrated expertise in team leadership, sales strategy development, and customer relationship management. Proven track record of enhancing operational efficiency, and fostering a positive work culture. Effective communicator with strong analytical skills, dedicated to achieving organizational objectives while ensuring exceptional customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Aldi
08.2022 - Current
- Oversee daily store operations, including inventory management, merchandising, and customer service, ensuring adherence to company standards and policies.
- Lead and motivate a team of associates to deliver exceptional performance, providing coaching, training, and performance evaluations to optimize productivity and efficiency.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Analyze sales data, identify trends, and implement strategies to meet KPI's.
Shift Manager
ALDI
05.2018 - 08.2022
- Managed shift operations and improved overall team performance by effectively delegating tasks and providing clear instructions to ensure smooth and efficient store functioning
- Monitored inventory levels closely, optimizing product availability and freshness while minimizing waste and costs
- Resolved customer inquiries and complaints promptly maintaining a high level of customer satisfaction
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Store Associate
ALDI
01.2017 - 05.2018
- Demonstrated outstanding customer service skills, assisting shoppers with product selection, inquiries, and checkout transactions.
- Maintained a clean and organized store environment, including stocking shelves, rotating merchandise, and performing regular cleaning tasks.
- Participated in training to enhance product knowledge, safety protocols, and customer service techniques.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Education
Bachelor of Science - Business Administration
Troy University
03.2023
Skills
- Leadership and time management
- Problem-Solving
- Inventory management
- Sales Analysis and reporting
- Communication and interpersonal skills
- Problem solving and decision making
- Adaptability and flexibility
- KPI Tracking
- Employee Scheduling
Timeline
Assistant Store Manager
Aldi
08.2022 - Current
Shift Manager
ALDI
05.2018 - 08.2022
Store Associate
ALDI
01.2017 - 05.2018
Bachelor of Science - Business Administration
Troy University
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