Practice Manager
All About Eyes Clifton Park
Bloomington, Illinois
12/16/16 - Current
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Coordinated staff recruitment, training, and scheduling activities.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Managed vendor relationships for supplies and services related to the practice.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Developed and implemented new patient registration processes to streamline workflow.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Maintained financial records, including billing and accounts receivable and payable.
- Ensured compliance with relevant state laws governing healthcare practices.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Created and implemented policies and procedures for effective practice management.
- Complied with OSHA and HIPAA regulations.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Motivated staff by offering direction and providing constructive feedback.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with development of regulatory compliance systems.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
