Chelsea Silva
West Warwick,RI
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence. Elevated client satisfaction and team efficiency at a family-owned restaurant. Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lash Technician
Self-employeed
2022.06 - Current
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Maintained full schedule of appointments with over 20 clients per week.
Restaurant Manager
Family Business
2018.03 - 2022.01
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
High School Diploma -
Dr Jorge Alvarez High School
375 Adelaide Ave Providence RI06.2019
Skills
- Social Media Marketing
- Appointment Scheduling
- Hygiene and Sanitation
- Team Management
- Customer Engagement
- Organization and prioritization
- Customer loyalty
- Adaptable
- Employee Retention
- Supervisory skills
- Customer Service
- Reliable and Responsible
- Team Leadership
- Safe Food Handling
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lash Technician
Self-employeed
2022.06 - Current
Restaurant Manager
Family Business
2018.03 - 2022.01
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
Dr Jorge Alvarez High School
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