Chelsea Simmons
Florence,SC
Summary
Detail-oriented and results-driven professional with a background in mortgage fraud investigation and multifamily housing. Leveraging a solid foundation in regulatory compliance and risk assessment, aiming to contribute expertise in detecting and investigating mortgage fraud within the multifamily sector. Dedicated to maintaining the integrity of mortgage lending practices and ensuring adherence to industry standards. Seeking a challenging role as a Mortgage Fraud Investigation - Multifamily Specialist where I can apply my skills to safeguard financial interests and uphold ethical standards.
Overview
8
8
years of professional experience
Work History
Unit Manager II
Assurant
Florence, SC
09.2016 - Current
- Lead and mentor a team of non-exempt associates, fostering a culture of teamwork, commitment, and productivity
- Provide ongoing coaching and direction to associates to ensure individual and team performance meets client standards
- Coordinate workflow to ensure daily, weekly, and monthly client standards are met
- Train and develop employees, communicate performance expectations, and manage for results
- Participate in establishing short- and long-term goals and plans for the workgroup
- Monitor employee and team performance to maintain required service levels and meet client requirements
- Investigate and address client inquiries, complaints, and opportunities, ensuring compliance with regulatory guidelines
- Maintain accuracy of client performance reports and collaborate with internal support teams for process improvement initiatives
- Collaborate with management regarding process improvement, staff, client needs, and service levels.
Education
Bachelor of Science (B.S.) -
Capella University
08.2023
Skills
- Model governance
- Risk assessment
- Controls management
- Regulatory compliance
- Strong written and verbal communication skills
- Proficiency in MS Word, Excel, and PowerPoint
- Experience working with multiple research/processing systems
- Team leadership and development
- Workflow coordination
- Client relationship management
- Staff scheduling
- Quality control
- Experience in commercial multifamily fraud investigations or commercial multifamily underwriting
- Knowledge of financial fraud and other financial investigations
- Experience preparing technical reports that are clear, concise, logical, and thorough
- Skilled in writing conclusive reports and summations
- Ability to communicate and present to all levels of management, including executive leadership
- Quality control
Timeline
Unit Manager II
Assurant
09.2016 - Current
Bachelor of Science (B.S.) -
Capella University
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