Open To Work
Chelsea Sinsabaugh
Center Point,IN
Summary
Results-driven professional specializing in customer training, relationship management, and data analysis. Expertise in resolving complex technical issues and streamlining support processes. Proven track record of enhancing efficiency and boosting customer satisfaction.
Overview
6
6
years of professional experience
Work History
Fleet Telematics Support Specialist II
Cox Automotive
Carmel, Indiana
05.2022 - 06.2025
- Provided technical support for automotive software and systems.
- Collaborated with teams to resolve complex customer issues efficiently.
- Documented and tracked support requests using company software tools.
- Trained new staff on customer service protocols and system usage.
- Analyzed customer feedback to improve support processes and services.
- Developed and implemented processes that enhanced workflow and accuracy in support operations
- Coordinated with vendors to achieve timely resolutions for service issues, improving customer satisfaction
- Provided guidance to junior members of the team on best practices.
- Coordinated with vendors for product ordering and delivery services.
- Ensured compliance with company policies regarding security protocols.
- Verified accuracy of client data by running periodic audits.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Assisted in the development of user training materials and FAQ documents.
- Streamlined documentation of repair processes to facilitate future technical support actions
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Tested new software releases prior to deployment in production environment.
- Identified opportunities for upselling products or services based on customer needs.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Collected, analyzed and reported on data for use in operational planning.
- Provided virtual and on-site training both internally and for clients on the installation and use of telematic hardware and software
- Attended conferences and seminars to maintain knowledge of hardware and software.
- Networked using multiple platforms to grow potential client base and company partnerships
- Created personalized sales presentations for potential clients
- Managed all onboarding for new clients
- Scheduled and led regular meetings with clients and internal departments to ensure stakeholder alignment
- Created, reviewed, and dispensed monthly invoices both incoming and outgoing
Billing Specialist
Dickinson Fleet Services
Indianapolis, Indiana
02.2021 - 05.2022
- Processed billing invoices for fleet maintenance and repair services, ensuring compliance with client contracts.
- Reviewed and verified billing data, improving accuracy and completeness for financial reporting.
- Addressed client billing inquiries and discrepancies to enhance customer satisfaction.
- Collaborated with the accounting team to reconcile accounts monthly.
- Assisted in implementing new billing procedures to enhance efficiency.
- Provided support during audits by preparing necessary documentation and reports.
- Worked with team members to identify and develop process improvements.
- Assisted various departments throughout the organization.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Order Entry Specialist
Herff Jones
Indianapolis, IN
11.2019 - 01.2021
- Processed customer orders through order management systems to enhance order accuracy.
- Verified product details and customer information for accuracy.
- Reviewed customer orders for accuracy and completeness prior to system entry to minimize errors.
- Coordinated with production teams to achieve on-time order fulfillment.
- Assisted customers with inquiries regarding order status and changes.
- Trained new team members on order entry procedures and systems.
- Collaborated with various departments to improve communication and workflow.
Education
Some College (No Degree) - Business Administration
Ball State University
Muncie, INSkills
- Project management and application support
- User assistance and troubleshooting
- Incident management
- Software troubleshooting
- Data analysis and process improvement
- Process improvement
- Stakeholder engagement
- Customer training and relationship management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$50000/yr - $200000/yrTimeline
Fleet Telematics Support Specialist II
Cox Automotive
05.2022 - 06.2025
Billing Specialist
Dickinson Fleet Services
02.2021 - 05.2022
Order Entry Specialist
Herff Jones
11.2019 - 01.2021
Some College (No Degree) - Business Administration
Ball State University