Chelsea Skora
Muskogee
Summary
- Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
- Strong communicator and problem solver working effectively with a customers individual needs.
- Skilled in troubleshooting, customer service, and technical documentation, resolving complex issues. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team performance. My main concern is always to resolve whatever issues my customer was calling in for and before leaving them making sure there wasn’t any previous unresolved concerns I could help them with.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Quality Assurance Specialist
Alorica
Tulsa
11.2021 - 08.2022
- Fast paced social media moderation
- Working with excel spreadsheets
- Was promoted from content moderator to quality assurance after 4 months
Technical Specialist
AT&T
Tulsa
01.2019 - 02.2022
- Inbound customer service
- Tech support with fiber, satellite tv, streaming services, applications, broadband, email, home phone, and their own electronics. Whatever they needed help with
- Received two awards for customer surveys
- I did have a high handle time, but I think it’s important to take care of the customers needs. I didn’t rush people off the phone, and my call back rate being the lowest in the center reflected that. As well as my survey scores
Sales Floor Associate
Sprint
Tulsa
11.2013 - 03.2015
- Taking care of customers needs, which ranged from billing questions to technical support.
- Increased sales by offering recommendations to customers on current products and promotions.
- Delivered exceptional customer service by proactively offering assistance, recommending products, and educating customers on plans and devices we had.
- Created a pleasant store environment by keeping it organized and arranging products to appeal to customers.
Education
Associate of Science - Psychology
Tulsa Community College
Tulsa, OK 08.2016 - 06.2019
Skills
- Quality assurance
- Data analysis
- Test case development
- Defect tracking
- Experienced technical specialist with a demonstrated history of working in the telecommunications industry
- Skilled in negotiation, customer support, and customer relations
- Strongest skill set is communication, de-escalation, and listening to my customers
- Open to feedback and criticism, I’ll never miss an opportunity to learn how to do something better and apply it
References
References available upon request.
Timeline
Quality Assurance Specialist
Alorica
11.2021 - 08.2022
Technical Specialist
AT&T
01.2019 - 02.2022
Associate of Science - Psychology
Tulsa Community College
08.2016 - 06.2019
Sales Floor Associate
Sprint
11.2013 - 03.2015