Chelsea Smith
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Experience Online Advisor
Dyson, Inc.
08.2018 - 04.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Investigated customer complaints and escalated issues to address critical requests.
- Documented customer interactions in internal database to maintain customer service history details.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Monitored customer feedback to identify areas of improvement in customer experience.
Server
Tomato Brothers
10.2015 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Nursing
Washtenaw Community College
Ann Arbor, MI2025
Skills
- Sales and Upselling
- Customer Relations
- POS Systems Expertise
- Documentation
- Conflict Mediation Abilities
- Program Leadership
- Good Listening Skills
- Customer Data Confidentiality
- High-Volume Environments
- Understanding Customer Needs
- Customer Support
Timeline
Customer Experience Online Advisor
Dyson, Inc.
08.2018 - 04.2023
Server
Tomato Brothers
10.2015 - 08.2018
Associate of Science - Nursing
Washtenaw Community College