Chelsea Smith
Live Oak,Texas
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Managing Partner
Brinker International Inc.
11.2011 - 10.2024
- Drove year-over-year business growth of over 11% while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Effectively impacted employee recognition program which boosted productivity and improved morale.
- Identified and resolved unauthorized, unsafe, or ineffective practices to comply with local and private health code regulation.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained, coached and mentored staff to support smooth adoption of new Oracle program.
Kitchen Manager
Brinker International Inc.
01.2020 - 03.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste to bellow 0.9%
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning and sanitizing.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant Manager
Brinker International Inc.
05.2018 - 01.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Samuel Clemens
Schertz, TX06-2010
Skills
- Staff Development
- Operations Management
- P&L Management
- Customer Retention
- Performance monitoring
- Maintenance Planning
- Organizational Management
- Financial Management
- Health and safety compliance
- Customer Service
- Inventory Management
- Staff Management
- Technology
- Team Leadership
- Budgeting and forecasting
- Cross-functional coordination
Accomplishments
- Supervised team of 56 staff members and 3 managers
- Reduced AvT loss by 2% through Staff training, recipe spec and financial controls.
- Maintained a health code score of 100 consistently.
- Used Microsoft Excel to develop staff progress and contest tracking spreadsheets.
- Improved location KPI's from a 1.75 to over 3.55.
Certification
- Certified Food Safety Manager, Brinker International Inc. - 5yr
- TABC License - 2yr
- Managing Partner
- Microsoft Office Certifications in Word, Power Point and Excell
- Certified Training Capitan, Brinker International Inc.
- Area Training Champion, South Texas region, Brinker International., 1.5 yr
Timeline
Kitchen Manager
Brinker International Inc.
01.2020 - 03.2021
Assistant Manager
Brinker International Inc.
05.2018 - 01.2020
Managing Partner
Brinker International Inc.
11.2011 - 10.2024
High School Diploma -
Samuel Clemens
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