Chelsea Smith
Spokane,WA
Summary
Highly skilled healthcare professional with strong foundation in medication administration and patient care. Known for reliable teamwork, adaptability to changing needs, and results-driven approach. Expertise in maintaining accurate records, ensuring compliance with healthcare regulations, and providing compassionate support to patients. Recognized for strong communication skills and ability to work effectively in collaborative environment.
Experienced with medication administration and patient care, ensuring accurate and timely delivery of prescribed treatments. Uses effective communication to collaborate with healthcare teams, enhancing patient support. Knowledge of medical protocols and patient safety standards, contributing to quality care.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medtech
Maplewood Gardens Independent & Assisted Living
07.2016 - 05.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
Sales Associate
Sears
06.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Android Tech Agent
West
03.2014 - 06.2015
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Overnight Stock Associate
Walmart
06.2013 - 01.2014
- Removed all boxes and related trash from sales floor and processed through compactors.
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Demonstrated adaptability by taking on additional tasks or responsibilities as needed to support overall store operations during overnight shifts.
Apparel Lead
Fred Meyer
06.2008 - 06.2013
- Streamlined operations by delegating tasks, and monitoring performance metrics.
- Boosted customer satisfaction by addressing inquiries promptly and providing personalized styling advice.
- Increased sales by implementing effective visual merchandising strategies and maintaining up-to-date knowledge of fashion trends.
- Developed creative window displays that attracted new customers and increased foot traffic into the store.
- Cultivated a positive shopping experience for customers by maintaining clean fitting rooms and well-organized sales floors.
- Managed inventory, ensuring accurate stock levels and timely replenishment for optimal product availability.
- Assisted customers in finding the perfect outfit for various occasions while showcasing exceptional product knowledge.
- Ensured seamless store operations during peak hours by effectively prioritizing tasks among staff members.
- Provided superior customer service leadership by greeting and assisting customers.
Education
High School Diploma -
Riverside Achievement Center
Riverside, WA06-2007
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
- Patient vital taking
- Medical record documentation
- Patient monitoring
- Infection control protocols
- Medical terminology expertise
- Medication administration
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
Certification
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
- Basic Life Support (BLS) - American Heart Association.
- First Aid/CPR certified
- Diabetes training
- Nurse delegation
- Developmental Disable training
Timeline
Medtech
Maplewood Gardens Independent & Assisted Living
07.2016 - 05.2024
Sales Associate
Sears
06.2015 - 07.2016
Android Tech Agent
West
03.2014 - 06.2015
Overnight Stock Associate
Walmart
06.2013 - 01.2014
Apparel Lead
Fred Meyer
06.2008 - 06.2013
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
- Basic Life Support (BLS) - American Heart Association.
- First Aid/CPR certified
- Diabetes training
- Nurse delegation
- Developmental Disable training
High School Diploma -
Riverside Achievement Center
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