CHELSEA SMITH
LEVELLAND,TX
Summary
Organized professional with expertise in time management and organizational skills, seeking to contribute to company growth. Proven ability to work under pressure and adapt to new challenges, enhancing brand reputation. Experienced Medical Receptionist skilled in managing patient appointments, inquiries, and electronic health records. Strong communicator with a track record of improving office efficiency and patient satisfaction through high-quality service.
Overview
8
8
years of professional experience
Work History
Billing Representative/Medical Receptionist
Surgery Partners
Lubbock, Texas
09.2023 - Current
- Communicated effectively with patients regarding billing statements and payment options.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
- Ordered office supplies as needed to maintain inventory levels.
- Maintained a clean and organized reception area for guests.
- Answered phone calls and responded to inquiries regarding services and procedures.
- Processed insurance claims and verified patient eligibility for services.
- Provided excellent customer service to enhance patient satisfaction and care experience.
- Scheduled appointments and coordinated patient flow for optimal efficiency.
- Greeted patients and managed front desk operations in a busy medical office.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained accurate patient records in electronic health record systems.
- Collaborated with clinical staff to ensure accurate coding for billing purposes.
Hairstylist
Lockerroom Haircuts LLC
03.2020 - Current
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Recommended hair styles to compliment clients' facial features and coloring.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services.
- Mentored new staff to enhance personal growth and increase productivity.
- Customized styles, services, and products to suit client needs and maintain customer satisfaction.
- Kept workstations clean and sanitized scissors, combs, and other styling tools.
- Operated cash registers to receive payments from patrons.
- Demonstrated and sold hair care products and cosmetics.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers, or wax.
- Massaged and treated scalp using hands, fingers, or vibrating equipment.
- Shaved, trimmed, and shaped beards and mustaches.
Field Supervisor
AccentCare, Inc. Personal Care Services
Lubbock, Texas
11.2021 - 09.2023
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
- Documented care provided and submitted notes to supervisor.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Documented patient status and reported changes in care needs.
- Maintained records of patient care, progress, or problems to report and discuss observations.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Provided ongoing compassionate patient care for each client.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Provided support during new employee interviews and orientations.
- Scheduled or conducted new employee orientations.
Staffing Coordinator
Girling Community Care
09.2017 - 12.2020
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Interviewed job applicants to obtain information on work history, education, or job skills.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures, and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
General Studies
South Plains College
Levelland, TX01.2020
Certificate - Cosmetology
South Plains College
Levelland, TX01.2010
High School Diploma -
Levelland High School
Levelland, TX01.2004
Skills
- Regulatory adherence including HIPAA
- Document control and management
- Customer relationship development
- Communication proficiency, verbal and written
- Patient scheduling with insurance verification
- Detail-oriented evaluations of performance
- Payment processing and claims submission strategies
- Familiarity with EMR / EHR platforms
- Attention to detail
- Patient scheduling
- Time management
References
- Kristal, Rodríguez, Kristal_r24@yahoo.com, 806-241-9883
- Eboni, Hood, ebbijordan@yahoo.com, 806-939-8434
- Stephanie, Sanchez, StephanieRenee05@yahoo.com, 806-559-4042
Timeline
Billing Representative/Medical Receptionist
Surgery Partners
09.2023 - Current
Field Supervisor
AccentCare, Inc. Personal Care Services
11.2021 - 09.2023
Hairstylist
Lockerroom Haircuts LLC
03.2020 - Current
Staffing Coordinator
Girling Community Care
09.2017 - 12.2020
General Studies
South Plains College
Certificate - Cosmetology
South Plains College
High School Diploma -
Levelland High School
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