Chelsea Smith
Fort Worth,Texas
Summary
Dedicated and highly skilled professional with over a decade of experience in high-volume customer service, administrative operations, and logistics. Proven ability to resolve complex customer inquiries and maintain high standards of satisfaction in fast-paced environments. Expert in de-escalating conflicts, training staff on service excellence, and streamlining administrative workflows.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Front of House Admin
Facebook/ Flagship Facility services
Fort Worth, Texas
09.2019 - Current
- Managed high-volume customer inquiries with conflict resolution skills, ensuring satisfaction through professional diplomacy.
- Prepared digital menus and maintained accurate invoice documentation to streamline service operations.
- Collaborated with culinary teams to provide safe, tailored food alternatives for customers with dietary restrictions.
Shipping and Receiving Lead Clerk
Americold Logistics
Atlanta, Georgia
03.2023 - 10.2025
- Acted as a liaison between drivers to rectify scheduling discrepancies, demonstrating strong cross-functional advocacy.
- Managed complex appointment scheduling and carrier communications to optimize service operations.
- Trained new hires on operational protocols and communication standards to enhance team readiness and consistency.
Receptionist, Server, PBX operator
Omni Hotels & Resorts
Fort Worth, Texas
12.2015 - 08.2019
- Executed high-standard service operations by managing multi-line phone systems and guest check-in/out processes.
- Resolved guest concerns promptly, applying conflict resolution to maintain a positive environment.
- Served food and beverages promptly, enhancing customer experience with attentive service.
Assistant Manager
Shi by Journey’s
Arlington, Texas
06.2013 - 04.2015
- Resolved conflicts with problematic customers to support staff and maintain high-level service.
- Mentored and trained employees on company
service operations and customer-centric protocols.
Education
High School Diploma -
Ouachita Parish High School
Monroe, LA05-2013
Skills
- Core Competencies: Cross-Functional Advocacy,
- Conflict Resolution, Service Operations, Leadership, Training
- Technical: Microsoft Office Suite (Excel, Word, PowerPoint), Data Entry, Inventory Management, Supply Chain Coordination, PINC Solutions, Customer Relationship Management, Client Communication, ZoomInfo
- Scheduling coordination
Certification
- Tech Sales
Timeline
Shipping and Receiving Lead Clerk
Americold Logistics
03.2023 - 10.2025
Front of House Admin
Facebook/ Flagship Facility services
09.2019 - Current
Receptionist, Server, PBX operator
Omni Hotels & Resorts
12.2015 - 08.2019
Assistant Manager
Shi by Journey’s
06.2013 - 04.2015
High School Diploma -
Ouachita Parish High School