Chelsea Sorrell
Milton,FL
Summary
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Overview
8
8
years of professional experience
Work History
Site CQI Monitor
MHM Services Inc., Centurion
Milton, FL
01.2023 - Current
- Responsible for internal quality assurance related to compliance with the Disability Rights of Florida (DRF) settlement agreement. The final DRF audit results in November 2023 showed compliance of 92% or greater for all applicable measures, consistent with the final 2023 quarter of Site CQI monitors data.
- Daily performance measure tracking and reporting. Through proactive communication and front-line education worked with site leaders to reduce non-compliant findings.
- Identified issues of concern, systematic problems and opportunities for improvement in inpatient services and clinical operations.
- Utilized and communicated daily reports of abnormal labs and medication compliance for psychiatric performance measures, with 8 consecutive months of compliance prior to the final DRF audit.
- Analyzed reports of patient self-harm and communicated data to Site Psychologist and Mental Health Professionals to maintain compliance with inpatient self-injury reduction plans.
- Implemented plan in April 2023 to ensure regional consults were completed monthly for patients in the crisis stabilization unit. A weekly review of the Inpatient census was completed, and information was provided to Site Psychologist and Regional Mental Health Director maintaining compliance at 100% for 7 consecutive months prior to the final DRF audit.
- Collaborated with Centurion and FL Department of Corrections Leadership to develop corrective action plan to resolve non-compliant Disciplinary Report findings, non-compliant for 3 consecutive months prior.
- Successfully collaborated with the Department of Corrections Regional Behavioral Risk Management Team to review monthly monitoring data.
- Scheduled and lead weekly meetings with mental health leadership, mental health staff and support staff to review DRF monitoring data. Meetings were to educate staff on areas for improvement. Provided weekly meeting minutes to all mental health staff following weekly meetings.
- Attended weekly Site Leadership meetings to report on CQI findings.
- Following the DRF settlement agreement responsible for monitoring data to aid in compliance of the Centurion contractual agreement with the Florida Department of Corrections.
Mental Health Clerk/Auditor
MHM Services Inc., Centurion
Milton, FL
06.2020 - 12.2022
- Responsible for clerical duties in both inpatient and outpatient mental health services, both at Santa Rosa Annex and Santa Rosa Main Unit.
- Performed administrative duties such as filing, data entry and document preparation and document scanning.
- Assisted in scheduling appointments and maintaining appointment calendars for psychiatry and mental health staff.
- Adhered to HIPAA regulations when handling confidential information about clients' mental health status.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared past due document reports using word processing, excel, or other software applications.
- Performed monthly OHS audits for inpatient and outpatient mental health. Responsible for the monthly submission and uploading of reports to Centurion Portal.
- Responsible for completing and reporting on bi-annual CQI audits
- Attended monthly Regional CQI zoom meeting with Centurion Site Leadership
- Assisted the Psychological Services Director in preparing corrective action plans based on quarterly audit results of non-compliant measures.
- Interacted regularly with site leadership and staff to discuss audit progress, findings, and recommendations.
- Attended quarterly meetings on site with OHS auditors to review performance measures. Completed meeting minutes following OHS site visit, and distributed to Centurion Regional Leadership.
- Created training material outlining audit deadlines, reports to utilize for data samples and regional contacts for future clerical auditors.
- Maintained accurate patient records and organized medical files.
Retail Sales Manager
Cracker Barrell Old Country Store
Nashville, TN
07.2016 - 06.2019
- Responsible for overseeing daily operations to include staff scheduling, inventory management, and sales monitoring.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Developed strategies to increase sales and profitability such as cross selling and conversion of product to add-ons. In the 2019 year met all conversion goals each quarter.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Reviewed financial statements regularly to track store performance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Increased store sales by cross-selling complementary items.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Education
Bachelor of Social Work -
Middle Tennessee State University
Murfreesboro, TN05-2012
Skills
- Data Analysis & Interpretation
- Quality Assurance
- Cross-functional collaboration
- Incident Reporting
Timeline
Site CQI Monitor
MHM Services Inc., Centurion
01.2023 - Current
Mental Health Clerk/Auditor
MHM Services Inc., Centurion
06.2020 - 12.2022
Retail Sales Manager
Cracker Barrell Old Country Store
07.2016 - 06.2019
Bachelor of Social Work -
Middle Tennessee State University
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