Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHELSEA SPELL

Oklahoma City,OK

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

13
13
years of professional experience

Work History

Del City 911 Dispatcher

City Of Del City
Del City , OK
02.2025 - Current
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
  • Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.

Owner

Clean B Housekeeping
Moore , OK
02.2014 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Assisted customers with any special requests related to housekeeping services.
  • Interacted pleasantly with clients when performing daily duties.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Scheduled and confirmed appointments.

Communications Officer

Moore 911
Moore , OK
09.2022 - 06.2023
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Coordinated activities between multiple agencies during emergency situations.
  • Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Assisted departments with special requests for assistance and BOLOs.

Receptionist

City of Mooresville Park & Recreation District
Moore , OK
02.2021 - 09.2022
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.

Title Clerk

Hertz Corporation
OKC , OK
12.2012 - 01.2014
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Prepared daily reports to document title activity and sales.
  • Assisted customers with questions about the titling process or fees associated with it.
  • Handled payments from customers for taxes, registration fees.
  • Entered lien information into the system when applicable.
  • Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
  • Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
  • Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
  • Scanned documents into electronic filing system according to company procedures.
  • Printed copies of documents as needed.

Education

High School Diploma -

Moore High School
Oklahoma City, OK
05.2008

Skills

  • Decision-Making
  • Crisis Management
  • EMS Dispatch
  • Computer Skills
  • Multitasking and Prioritization
  • Problem-Solving
  • Critical Thinking
  • Works Well Under Pressure
  • Data Entry
  • Customer Service
  • Excellent Communication
  • Scheduling
  • Time Management
  • Attention to Detail

Timeline

Del City 911 Dispatcher

City Of Del City
02.2025 - Current

Communications Officer

Moore 911
09.2022 - 06.2023

Receptionist

City of Mooresville Park & Recreation District
02.2021 - 09.2022

Owner

Clean B Housekeeping
02.2014 - Current

Title Clerk

Hertz Corporation
12.2012 - 01.2014

High School Diploma -

Moore High School

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