Chelsea Springer
Salt Lake City,UT
Summary
Experienced senior associate director focused on eligibility determination and federal financial aid program execution. Skilled in management and collaboration, achieving enhanced compliance and efficient financial aid operations.
Overview
21
21
years of professional experience
Work History
Senior Associate Director, Administration
Office of Scholarships and Financial Aid
Salt Lake City, UT
02.2020 - Current
- Manage Eligibility Determination, Athletic and Special Programs, and Record Management for Office of Scholarships and Financial Aid.
- Interpret and apply institutional, NCAA, and federal regulations effectively.
- Oversee policy and procedure maintenance for Eligibility Determination, Athletic and Special Programs, and Record Management teams.
- Develop and implement comprehensive training programs for new employees.
- Collaborate with campus departments and external organizations to enhance partnerships.
- Assisted in preparing annual office reports to support operational transparency.
- Monitored policy implementation, ensuring alignment with regulatory standards.
Assistant Director, Athletics
Office of Scholarships and Financial Aid
Salt Lake City, Utah
01.2016 - 02.2020
- Administered athletic aid programs ensuring compliance with NCAA and federal regulations to support student-athlete eligibility.
- Supervised staff in maintaining adherence to NCAA standards across athletic departments.
- Managed fund accounts and applications for 18 sports, optimizing resource allocation.
- Prepared financial aid offers and National Letters of Intent for prospective student-athletes.
- Developed annual cost of attendance for athletics in line with university policies.
- Counseled students and families on securing federal, state, and private funding options.
- Oversaw financial aid programs, including Federal Pell Grants and NCAA scholarships, to enhance funding accessibility for student-athletes.
- Ensured University of Utah's athletic program operated per NCAA and PAC-12 Conference rules.
Program Manager
Office of Scholarships and Financial Aid
Salt Lake City, Utah
03.2014 - 01.2016
- Managed federal financial assistance and counseling for students in Health Professions, Law School, Executive MBA, and Executive MPA programs, enhancing access to education
- Ensuring alignment with federal guidelines and supporting student financial needs
- Ensured compliance with federal regulations for programs in professional schools, safeguarding institutional integrity and student eligibility
Financial Aid Counselor
Office of Scholarships and Financial Aid
Salt Lake City, Utah
11.2011 - 03.2014
- Counseled students on financial processes to enhance understanding and accessibility
- Implemented and evaluated student budgets to ensure effective financial planning
- Managed central processing of records to ensure accuracy and organization.
- Implement policy and procedures
- Administered financial aid for Learning Abroad students to support international study opportunities
Technical Records Specialist II
Salt Lake Community College
Salt Lake City, Utah
11.2007 - 10.2011
- Advised students on financial aid options and eligibility requirements
- Create student budgets
- Process financial aid for Clock Hour programs
- Managed inquiries from Clock Hour students, ensuring timely and accurate responses
- Oversaw FAFSA guidance sessions, facilitating student understanding of submission processes
Technical Records Specialist
University of Idaho
Moscow , ID
05.2005 - 10.2007
- Imported FAFSAs into Banner, ensuring timely updates for student financial aid processing
- Monitored transfers to ensure accurate record keeping and compliance
- Maintain the archival records of the Financial Aid office
- Process private loan and scholarship checks
- Handled phone calls, emails, faxes, and student inquiries, providing professional support and information
Education
Bachelor of Science - History
Weber State University
Ogden, UT05-2011
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT05-2009
Skills
- Financial aid management
- Compliance monitoring
- Eligibility assessment
- Policy formulation
- Data analysis
- Report generation
- PeopleSoft expertise
- Banner proficiency
- Microsoft Office suite
- Relationship management
Affiliations
RMASFAA
Board Member 2024-2025
Training Chair 2024-2025
Leadership Pipeline Mentor 2022 – 2023
Conference Co-Chair 2021 – 2022
Board Member 2019 – 2022
Leadership Pipeline Chair 2019 – 2021
Leadership Pipeline Mentee 2013 – 2014
Board Member 2024-2025
Training Chair 2024-2025
Leadership Pipeline Mentor 2022 – 2023
Conference Co-Chair 2021 – 2022
Board Member 2019 – 2022
Leadership Pipeline Chair 2019 – 2021
Leadership Pipeline Mentee 2013 – 2014
Timeline
Senior Associate Director, Administration
Office of Scholarships and Financial Aid
02.2020 - Current
Assistant Director, Athletics
Office of Scholarships and Financial Aid
01.2016 - 02.2020
Program Manager
Office of Scholarships and Financial Aid
03.2014 - 01.2016
Financial Aid Counselor
Office of Scholarships and Financial Aid
11.2011 - 03.2014
Technical Records Specialist II
Salt Lake Community College
11.2007 - 10.2011
Technical Records Specialist
University of Idaho
05.2005 - 10.2007
Bachelor of Science - History
Weber State University
Associate of Science - General Studies
Salt Lake Community College