Chelsea Staley
Clinton,UT
Summary
Results-oriented professional with a proven track record in sales, bid coordination, customer service, and operational management across diverse industries. Skilled in leveraging CRM systems to drive revenue growth through prospecting and ensuring exceptional customer experiences. Possesses strong communication, leadership, and problem-solving skills to successfully navigate complex business challenges.
Overview
9
9
years of professional experience
Work History
SALES Development Representative
EXXON MOBIL FOR MarketStar
08.2024 - Current
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized SFDC to manage sensitive client information and update existing and new client profiles.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
SALES Development Representative
Reddit for MarketStar
01.2023 - 08.2024
- Proactively generated new prospects and fostered existing client relationships through strategic outbound calls and emails
- Documented and tracked outreach activities using CRM systems, ensuring comprehensive records of interactions
- Identified emerging business opportunities, initiating initial contact with potential clients to drive new business development
- Maintained updated customer and prospect information within the CRM for effective engagement and relationship management
- Successfully trained two mentees for the Reddit SDR program that attained and exceeded the goal
- Won new business by articulating full value of company's capabilities to prospects.
Bid Coordinator
Logitech for MarketStar
10.2021 - 06.2022
- Orchestrated team efforts resulting in exceeding Q4FY2022 metrics by achieving $37.8 million in bids and almost $40 million for Q1 & Q2
- Supported bid processes, reviewing proposals, and providing prompt responses to bidder inquiries
- Generated accurate estimates by assessing project scopes, timelines, and potential complications, aiding management in planning and decision-making
- Produced primary sales paperwork incorporating supplier inputs and related sales documentation and assembled in customer-ready state by personalizing and editing documents.
INSIDE CHAT REPRESENTATIVE
Dropbox FOR MARKETSTAR
05.2020 - 09.2021
- Provided prompt and professional customer service, resolving inquiries and issues via chat platform
- Presented comprehensive product information to customers, facilitating informed decision-making
- Exceeded service goals while implementing effective customer service, sales, and management strategies
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
LOAN PROCESSOR
RED ROCK FINANCIAL
09.2019 - 01.2020
- Facilitated timely and accurate loan processing, supporting loan officiant and underwriter teams
- Conducted thorough reviews of borrower documentation, ensuring compliance with financial standards and regulations
- Communicated with customers to address queries, process transactions, and resolve issues, maintaining high customer satisfaction
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Set up and completed loan submission packages.
Shift Lead
Utah DEPARTMENT OF BEVERAGE CONTROL
02.2017 - 09.2019
- Directed operational tasks, managed inventory, and coordinated shift workers, ensuring seamless business operations
- Resolved customer complaints, maintained accurate inventory records, and enforced safety protocols to promote a secure working environment
- Conducted financial audits, managed cash flow, and prepared bank deposit statements, ensuring accuracy and compliance
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
CALL CENTER REPRESENTATIVE
HOME DEPOT
01.2016 - 01.2017
- Managed high-volume calls, updating customer accounts and providing efficient and knowledgeable service
- Resolved customer inquiries and complaints, maintaining detailed records of interactions and transactions
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Franklin High School
El Paso, TX06.2011
Skills
- Marketing support
- Account prospecting
- Sales forecasting
- CRM tracking
- Lead generation
- Product knowledge
- Data management
- Time management abilities
- Pricing analysis
- Active listening
- Document management
Timeline
SALES Development Representative
EXXON MOBIL FOR MarketStar
08.2024 - Current
SALES Development Representative
Reddit for MarketStar
01.2023 - 08.2024
Bid Coordinator
Logitech for MarketStar
10.2021 - 06.2022
INSIDE CHAT REPRESENTATIVE
Dropbox FOR MARKETSTAR
05.2020 - 09.2021
LOAN PROCESSOR
RED ROCK FINANCIAL
09.2019 - 01.2020
Shift Lead
Utah DEPARTMENT OF BEVERAGE CONTROL
02.2017 - 09.2019
CALL CENTER REPRESENTATIVE
HOME DEPOT
01.2016 - 01.2017
High School Diploma -
Franklin High School
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